富國大世界附近住宿

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

飯店的服務很好 從下訂開始，就有客服主動mail聯絡，確認抵達時間，安排接機服務 於機場外也有站點有飯店人員待命服務，一到就即刻為我們提供瓶裝水 飯店整體很大，一樓有**、珍珠店、泳裝店、超商…… 也有配合Vinbus，能提供富國大世界、野生動物園、珍珠奇幻樂園等地免費的接送 是於北部遊玩很好的選擇 我訂的是豪華海景房，房間非常大，有各自獨立的客廳及臥室、一間衛浴間、還有單獨一間廁所，使用空間很大 每天的夕陽灑落，非常漂亮 每天都提供四瓶瓶裝水，很貼心

乾淨，早餐好食，重有包30分鐘水上船仔，又有免費車來往富國大世界，私人海灘夠寧靜，但好多人，經常無沙灘床位

很棒的飯店，飯店設施什麼都有，健身房、泳池、溜滑梯、遊戲室，小孩來這裡不會無聊，早餐河粉也好吃！ THUONG 服務非常好，人很親切，小孩也很喜歡！

韓國人挺多的，每一個工作人員都會為你細心講解酒店的一些服務和通勤車業務。去Safari有免費的票，小朋友也驚喜免費贈送了。而且有免費的minibar。裡邊的飲料都是免費的，還是很不錯的。比較印象深刻的是BBQ還有表演可以欣賞，讓全家人吃的很開心，我覺得性價比很高，有龍蝦，最滿意一次體驗正好可以用優惠卷。讓我們全家都度過了愉快的一天，酒店的衞生和服務很好，游泳的時候都是有專門的人員在邊上看着你。早餐豐富。酒店雖然不是非常新，但是可以看出很用心打掃。

1月份在這裏住了5晚,第一天離退房很近,住在別的地方,因爲它不符合標準。雖然酒店看起來很棒,就在海灘上的位置令人驚歎,但它缺乏許多東西,使其擁有5星級服務。首先,工作人員英語很少,難以溝通,並造成了巨大的服務障礙。位置相當孤立,說實話還可以,但酒店吃喝的選擇非常有限。有“兩家餐廳”,但只有一個菜單可以提供客房服務,海灘餐廳和主餐廳。海灘餐廳在下午330停止供應食物,晚上10點關閉。主餐廳只在晚上做自助餐。服務總的來說,平均需要30到40分鐘才能獲得食物和飲料,很多食物和飲料經常用完。早餐很棒,有很多選擇,但我們經常等30分鐘的茶和咖啡,我們會要求很多次。房間很可愛,乾淨寬敞,可以俯海灘的美景。我去兩次水療中心,兩次全身按摩。按摩很好,很放鬆,但後來你有點匆忙。總的來說,這是一個非常令人印象深刻的酒店,但在我看來,他們不值得5星級,因爲它總體上失敗了服務。

I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management

在主建築吃的早餐比分流去的另一棟更好吃，品項多又美味。在房間叫嘟嘟車就可以直接到VinWonders樂園門口挺方便的。但整個園區太大、又都是Villa，叫了嘟嘟車可能要等15-20分鐘或更久才來，這點比較不方便。其餘都很好，房間非常滿意! 只是住兩晚卻沒有house keeping，不知道是否要打電話要求才會有。房內雖然有廚房，但沒有任何的餐具跟鍋具，有需要都要另外跟飯店租。

在過去3年裏,我們呆在家裏,觀看了蓋塔威的回放,最後我們離開了澳大利亞,來到了普庫克。走出出租車時,禮賓部的工作人員熱情地歡迎我們,他們帶着傳統的“新潮”,護送我們進入美麗的莫文皮克度假村大廳。我和我的妻子立刻感到輕鬆。這是我們在COVID期間錯過的,逃離我們忙碌的生活,享受如此美麗的度假勝地。辦理入住手續無縫,我們很快就進入了房間。我在我們的房間遇到了一個問題,並在接待處與林恩進行了交談,他是如此友善和專業,並迅速解決了這個問題。我們花了三天時間躺在游泳池周圍,躺在陽光沙發上,看着大海,在棕櫚樹之間的吊牀上小睡,享受着海風。我們看了日落。水療館很棒,是我們體驗過的最好的之一。溫泉前的桑拿、溪流室和溫泉浴池非常放鬆。早餐是美味的越南美食和偉大的國際選擇。下午在巧克力小時(和所有的免費,多好的獎勵!)我們喜歡在 Aura Beach 俱樂部度過我們的夜晚,因爲 Vu 是如此的有幫助和細心。他甚至讓全隊都爲我唱生日快樂歌,這真是一個驚喜。當我們回到房間時,林和接待團隊組織了生日蛋糕和度假村的一些禮物。真貼心!正是這樣的事情使我們的假期更加難忘。我們非常喜歡普夸克莫文皮克度假村和使其如此特別的優秀員工。我們會回來的!並將帶我們所有的家人和朋友:)

I loveeeee Mövenpick Resort Waverly Phu Quoc so much! It’s definitely considered a bucket list hotel for me, and I’m so happy I finally got to experience it! It is seriously one of the most gorgeous hotels ever… The staff is AMAZING! Also a special shout out to Leila from Guest Relations who went above and beyond and even predicted our needs, provided a personal service without being overbearing. There is no need to look any further. She was fabulous! She also took pictures for me. A lot of the gorgeous pics you see on Instagram were taken by her…what are the chances! Amazing!!! All in all, stay at this resort! It’s pricey, but well worth it!