鳳凰城凱悅飯店(Hyatt Regency Phoenix)

Great stay

The hotel was great from check in to check out. We upgraded to the king parlor suite and that was pretty great! The only surprise was we heard another rooms' shower come on early in the morning- as if the pipes were rattling to get water moving. The bed was firm but comfortable. The couch in the bedroom was super comfy. The living room couch was firm. No complaints! The staff was friendly from check in, the market employees, to valet! We felt like they were happy to have us patron the hotel.

I stayed during the holidays and the environment was festive. My kids enjoyed the vibe, and the view from our room was great. The things I did not like are ********** needed to walk to get to our vehicle (all the way to the corner and around then up and all the way back to the other corner to reach our car), and no microwave in the rooms with kids is truly an inconvenience.

The staff were very friendly. Check in was fast and efficient. We were there for a concert. Trying to get up to the room took awhile. Elevators were full. After the concert, there was a 30 min line waiting for an elevator. There was a gentleman that was grabbing some of the customers and taking us up the maintenance elevator so the wait wasn’t so long. We got lucky, some others, not so much. That would be the only complaint about the hotel.

It was my husband’s 72nd birthday. I surprised him with dinner at the Arrogant Butcher, our overnight stay an the Hyatt, and tickets to the Eagles concert.