鳳凰城機場萬豪飯店(Marriott Phoenix Airport)

I chose this hotel as it offered room service. Once I got to the room there was no menu. I call Jimmy at the front desk and and he argued with me about where the menu “should be” and I kept telling him there was not one in the room. I asked if one could be brought up and be refused stating he was the only person working and could not leave the desk. I asked if Hoise keeling could bring it. He said they all left for the day so I asked if room service could bring one and he said “ I can not ask him to do that”. I asked to be transferred to room service and the phone was disconnected. Along the conversation somewhere he told me he needed to help other guest. I ended up going down stairs to get a menu and when I arrived at the front desk he was on his cell phone and no other customers in sight.He reluctantly left the front desk to get a menu for me. I also asked fo speak to a manager and he states “ they are all on vacation”. ALL of them at a major hotel in a major city by the airport? Either Jimmy was lying or the hotel needs to support him better!!

Buen hotel para pasar la noche

Room was great. Clean and fresh. Nothing chipped or broken. Room service was so-so. Food was fine, but there were no napkins or plates included with our pizza. Lounge service was so-so. Server took our order and did not return until she brought the bill. Also messed up the order. And no - things were not busy, she was chatting with the bartender.

We booked this hotel for an overnight layover and it worked perfectly. Nice and clan rooms and an efficient airport shuttle.

Clean and very comfortable. Convenient to airport. Only negative was that shuttle would not drop us at airport car rental center. Otherwise great overnight stay.

the front office attendant (i am sorry have misplaced her name) was friendly and efficient upon check in. in addition, she was helpful in providing other hotel information to assist with my stay. silvia (hope i’ve remembered her name correctly) in the restaurant was just fantastic! she is very thorough and thoughtful in her service delivery. she made my dinner experience after a long day of travel comforting and delightful! many thanks.

Surrounded by highways. Super noisy. I took the 9:30 shuttle to airport. The driver was absolutely lovely: Cheerful and super helpful.

Extremely helpful staff (front desk and bellhop). Easy, efficient check in. Super clean, easy parking.