An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.
坐落在唐邊,金邊紐約飯店(New York Hotel Phnom Penh)在金邊佔盡地理之宜。包括Generations Bar、Bophana Center和中央市場都在短距離內,入住飯店的旅客在該地區遊覽會很方便。您可以在咖啡廳點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。對於常駐旅客來說,若是厭倦了飯店的餐飲,附近的Happy One Bbq & Suki Soup(自助餐)和Lone Star Saloon(西餐)或許能勾起您的食慾,他們家的牛肉和炸雞排均深受好評,Lotus Blanc(東南亞菜)的美食也不錯哦!相信按摩室周到的服務和健身室一流的設施,會讓您擁有別樣的體驗。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。飯店會為自駕的顧客提供停車場。
旅客們會發現Central Mall、中央市場和Canadia Tower距離飯店都不遠。所有極具特色的客房都配備保險箱,冰箱,讓您感受到更加貼心細緻的入住體驗。如果旅客想在自己的房間舒適的用餐,飯店可提供客房服務。如果您覺得在入住飲食方面僅限於此,那不妨去看看附近David's Restaurant Homemade Noodles(東南亞菜)、Khmer Sarvan Restaurant(ភោជនីយដ្ឋាន ខ្មែរសារ៉ាវ៉ាន់)(亞洲菜)和DID - Dine in the Dark(東南亞菜)絡繹不絕的人流吧!炸春捲、柬埔寨阿莫克魚和柬埔寨阿莫克魚分別是每家為您精心推薦的美食。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
柬埔寨MARCO POLO HOTEL 位於柬埔寨金邊市核心商業區,距賭場、免稅店1.7公里、距柬埔寨皇宮及湄公河2.5公里、距機場8公里、附近有永旺商場購物中心、交通便利,購物娛樂方便快捷。飯店擁有高品質的客房產品設施及細緻溫馨的服務,帶給您溫暖舒適的生活方式。所有客房均採用乳膠優質床墊,全套高端洗護用品、智能馬桶、高速光纖、全Wifi覆蓋。飯店設有餐廳、健身房、會議室、自助洗衣房、孩童天地,以及特色露天天台酒吧,為您提供一站式便捷服務,同時賓客可在天台酒吧旋轉樓梯拍照打卡,為您帶來獨特的視覺感受,置身於露天酒吧俯瞰金邊夜景。在這裡,能夠休憩、放鬆,是您商務旅行、度假休閒的佳選。詩在路上,家在遠方,MARCO POLO HOTEL邀您一起享受當下好時光。
訪訪客用戶There is lots to love about this hotel. The location is great (near the Royal Palace etc), the staff are polite and friendly, rooms are clean and comfortable and the views of the city and the river are just amazing. Breakfast was excellent with plenty of choice. We also ate in the restaurant in the evening and found it to be very reasonably priced, excellent food and stunning views of Phnom Penh at night. Of course the rooftop swimming pool is a highlight, both for swimming and for sitting looking at the view. Some guests have commented that it was very busy. Not at 9.30 in the morning (one other person in there) or in the evening (open until 9.30 and no-one there later in the evening).
訪訪客So much beautiful of green view, clean and fresh room. Great location and good swimming pool. Delicious foods! All staffs are very friendly and helpful especially a General Manager here. Thank you so much and cheers! Highly recommend if you are looking for a lovely boutique in Phnom Penh.
JJDUBLYAWe had a few days in Phnom Penh then went to Vietnam and came back to Phnom Penh for another 4 nights and this is where we booked in. It is in a great position right in the middle of town hence we could nearly walk anywhere we wanted. Fantastic value for money including breakfast. The breakfast is very decent and it is a la carte.....with things like eggs bene, pancakes, asian breakfasts and you also get coffee, tea and juice. The room itself was very clean and the bed super comfortable. The previous place we had stayed the bed was hard as a rock. The rooms are decorated very nicely and the bathrooms are good too. You have dressing gowns etc, shampoo and soaps, fridge in the room, tissues and we had a balcony (not sure if all rooms have a balcony). The staff were always very helpful and super friendly. There is a small pool on the rooftop near the restaurant. There are only 4-5 lounge chairs but we always were able to get one when we wanted. It was never that crowded I guess because a lot of people are out and about during the day but it was so refreshing to have a pool when you came back from a day out sightseeing. There is also a coffee shop on the ground floor which is great just to grab a coffee when needed. We loved our stay at Lavanya Boutique Hotel and would not hesitate to recommend.