人工林城市水療度假村的評論

住宿方回覆: Thank you for sharing your feedback about your recent stay at Plantation Urban Resort & Spa. I’m really sorry to hear about the issues you faced, from the ants and bathroom flooding to the condition of our facilities and breakfast. If you had let us know during your stay, we might have been able to sort things out more quickly. We truly appreciate your loyalty and your honest feedback, as it helps us get better. I hope we get the chance to make your next visit a much better one.Sincerely,Borey ChanAssistant Manager

住宿方回覆: Dear Zhuizhuidehuan,Thank you for sharing your detailed review of our hotel. We're glad to hear that you enjoyed the overall ambiance, resort feel, and amenities. We appreciate your feedback regarding the door and security, and we'll look into ways to enhance this experience. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Borey Chan Assistant Manager

住宿方回覆: Thank you for sharing your positive feedback regarding your recent stay at Plantation Urban Resort & Spa. We are delighted to hear that you enjoyed the Southeast Asian-inspired interior, the minimalist room decor, and our poolside restaurant’s offerings. We look forward to welcoming you back on your next visit for another relaxing experience.Sincerely,Borey ChanAssistant Manager

住宿方回覆: 感謝您分享您的細心評論。我們很高興聽到您喜歡我們便利的地理位置、愉悅的氛圍和友好的員工，並感受到入住後的療癒感。感謝您對浴室和衛生間佈置的回饋，我們將在未來改善家庭設施。期待您再次光臨，享受愉快的住宿體驗。此致，Borey Chan 副經理

住宿方回覆: Thank you for sharing your recent experience at our hotel and taking the time to provide us with this detailed review. We sincerely apologize for the delay during your check-in and any inconvenience caused by the service at that time. Your feedback about the check-in process will be shared with our team to improve efficiency. We’re glad to hear that you found our guest rooms comfortable with soft bedding and convenient bathroom facilities, and that you appreciated the exquisite design of our public areas. We also acknowledge your comments regarding the corridor space and design style, and will consider these aspects for future improvements to enhance guest comfort and experience.We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay.Sincerely,Borey ChanAssistant Manager

住宿方回覆: 感謝您分享您在Plantation Urban Resort & Spa的美好體驗，並抽出時間給我們留下寶貴的評論。我們很高興聽到您和您的兒子們享受了美好的住宿體驗，尤其是我們寬敞的魚池和免費的魚丸。我們也很高興得知您對冷毛巾、檸檬草水和提前入住服務表示讚賞。我們期待您和您的家人再次光臨，享受難忘的入住體驗。此致，Borey Chan 助理經理

住宿方回覆: 感謝您分享您在Plantation Urban Resort & Spa的體驗，並抽出時間提供點評。我們感謝您的好評，也很高興您喜歡這裡輕鬆的氛圍、泳池和當地美食。我們也很高興我們的員工給您留下了正面的印象。我們期待每月都能再次歡迎您，並再次為您提供愉快的住宿體驗。此致，Borey Chan 助理經理

住宿方回覆: 感謝您分享您近期在Plantation Urban Resort & Spa的入住體驗，並抽出寶貴時間提供點評。我們非常感謝您對整體入住體驗的正面評價。由於我們地處熱帶地區，蚊蟲問題有時會令人擔憂；然而，我們與專業的蟲害防治公司緊密合作，定期進行滅蚊，為賓客營造舒適的入住環境。您對驅蚊噴霧的建議非常寶貴，我們將繼續探索更多措施，提升您的舒適度。期待您再次光臨，享受愉快的入住體驗。此致，Borey Chan 助理經理

住宿方回覆: 感謝您分享您近期在Plantation Urban Resort & Spa的入住體驗，並抽出時間提供點評。我們非常感謝您對我們熱情友善的員工、乾淨整潔的客房以及美味豐富的池畔早餐的正面評價。很高興得知我們超出了您的預期。期待您再次光臨，享受愉快的入住體驗。此致，Borey Chan 助理經理

住宿方回覆: 尊敬的徐玲女士，感謝您分享您最近在 Plantation Urban Resort & Spa 的體驗並花時間為我們提供此評論。對於您在入住期間遇到的房間清潔問題和溝通問題所帶來的不便，我們深表歉意。您的回饋對我們非常重要，我們將與我們的團隊一起解決這些問題，以提高我們的服務標準。我們感謝您的耐心，並希望將來有機會恢復您對我們酒店的信心。真摯地，陳博雷助理

住宿方回覆: Thank you for sharing your experience at Plantation Urban Resort & Spa and taking the time to provide us with this review. We are pleased to hear that you enjoyed our luxurious facilities, clean environment, and attentive staff. We appreciate your feedback regarding the snacks and apologize for any inconvenience caused by the lack of a visible price list. As always, we keep the price list on the desk for our guests' convenience. We look forward to welcoming you back for another enjoyable stay.Sincerely,Borey ChanAssistant Manager

住宿方回覆: Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously!Our team will review the issue with humidity during rain season to ensure all rooms remain comfortable regardless of the time of arrival. As for the food and beverage pricing, we aim to reflect the quality of ingredients and the service provided in a central Phnom Penh setting, though we understand value is important and your perspective is appreciated.Thank you once again for your feedback and we hope to welcome you back to our resort.

住宿方回覆: Thank you for sharing your recent experience at Plantation Urban Resort & Spa and taking the time to provide us with this review. We appreciate your kind words about our great hotel, especially the poolside rooms, and your recommendation to book them early. It's wonderful to hear that you enjoyed our amazing service and found our staff to be lovely. Your high recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Borey ChanAssistant Manager

住宿方回覆: 感謝您分享您近期在Plantation Urban Resort & Spa的入住體驗，並抽出寶貴時間提供點評。我們非常感謝您給予的正面評價，也很高興得知您度過了一段非常舒適的時光。很高興得知您享受了美味的早餐、美麗的自然環境以及便利的溝通。對於淋浴水溫造成的不便，我們深表歉意，並將對此進行改進，以改善我們的設施。我們期待未來再次歡迎您，享受愉快的入住體驗。此致，Borey Chan 助理經理