金邊D's Books書店附近住宿

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

除了浴室的排水問題外，住宿期間基本上沒什麼問題。服務人員熱情，服務恢復及時。

房間跟圖片的基本上是一致的，確實有一些不熟悉的香水味，這邊的香水味確實太濃了，但這個酒店的風景很好，位置去皇宮等等景點都很方便。這邊基本上都是中餐廳。附近應該是有KTV的，如果早睡的人的話，酒店會比較吵。基本上説中文就OK啦。

服務是可以的，有中文服務，游泳池雖然不能直接進去，但是跟前台溝通最後還是讓我進去了。地址位置很好，旁邊就是永旺1商場，買東西方便。可惜這個是共用酒店公寓，如果能夠封閉管理會更好。進去房間衞生可以，衹是有一些裝修的問題衞生清理不到。靠近BKK中心區域，很多美食，可以推薦。

酒店房間很乾淨,漂亮,寬敞。工作人員很友好,樂於助人。位置非常適合在市中心散步

優點： 1.位置優越，貼臨主幹道，距離中央市場非常近，買水果很方便。 2.餐食很好，早餐熱食較多，符合中國飲食習慣。如煮品粉面、炒飯炒麪、油條豆漿、煎蛋培根。雙面煎基本是全熟的。無糖酸奶很醇厚。時令水果新鮮。沙拉能選千島、芝麻、原味三種醬。西點有可頌、巧克力夾心可頌等。 3.中文服務，前台可以説中文。 4.屋內設施齊全，電動窗簾、冰箱、保險櫃。電梯也是刷卡樓層制。 缺點： 1.洗衣房和健身房是樓頂加建的，沒有電梯。 2.洗衣房沒有乾衣機，常住還是有不便。

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環境特別好，房間很大很舒服，早晨很豐盛，靠近金邊機場，交通方便，但是沒有飛機起落噪音，適合旅遊度假。已經入住多次了，未來肯定還會繼續入住。

設施非常齊全。衞生非常乾淨。窗外的環境非常。美麗漂亮，交通特別方便。這裏的服務生非常的有禮貌。無論什麼困難，跟他們求助，一定會幫助的

非常滿意！中國人開的酒店，感覺和回家一樣。老闆超級奈斯！給我們免費升級套房，免費早餐，連按金都免收了，真的太感動了，剛到柬埔寨第一晚體驗特別棒！