卡薩費城大學城小眾飯店

Really please to have free laundry. Thank you.

在**********看到這個價格很划算。我需要在賓州大學附近找個地方住一晚，這家看起來很合適。 「虛擬前台」看起來也不錯，所以我訂了房間。我星期五晚上很晚才到費城，週六早上7點就得起床離開。從火車站搭計程車到飯店很快，但問題就出在這裡。除了**********的確認訊息，我沒有收到任何其他訊息，所以我不知道該怎麼進去。幸運的是，門附近有個二維碼，我就掃了一下。它把我帶到了酒店的網站，然後他們要我輸入確認碼。我輸入了Booking上收到的確認碼，但沒用。我打了他們的客服電話，經歷了一些自動語音提示，然後等了大約10分鐘，最後電話被掛斷了。現在大約是晚上10點45分，開始下雪了，我站在飯店外面。我回撥了電話，終於有人接聽了，來回溝通了大約20分鐘，他們才把包含訪問碼的簡訊發給我。他們說Booking給我發錯了郵箱地址和電話號碼，這就是問題所在。算了，現在都晚上11點了，我可以進房間了，一切都好。然而，事情並非如此。房間（從功能上來說還不錯，有床、寬敞的浴室、咖啡機等等，還挺好的）冷得要命。我到房間時，溫控器顯示只有華氏49度（約攝氏9度）。這是一個霍尼韋爾智慧溫控器，我看到它沒有連接Wi-Fi，但它是開啟的，而且設定溫度是華氏80度（約攝氏27度），所以肯定有問題。我又打電話過去，還是同一個人接的，他要我檢查溫控器是否開啟等等。我告訴他溫控器沒有連接Wi-Fi，他要我試試連接房間的Wi-Fi。我做不到，溫控器需要配合應用程式才能進行這些設定。那人要我下載霍尼韋爾的應用程式試試。不用說，我對此感到很震驚，但我又冷又累。我下載了應用程序，但什麼都用不了。這時我問他能不能換個房間。那個人說，如果暖氣修不好，他可以給我多拿一些毯子。最後他說他得跟老闆溝通一下，看看能不能幫我換房間。他說有訊息會傳簡訊給我。過了半小時左右，我還沒收到任何消息。現在房間裡只有華氏50度（約攝氏10度），而且已經晚上11點半了。記住，我早上7點前必須離開，所以我找到附近有空房的飯店。我給客服發短信，告訴他取消房間，因為我等不了了，我要走了。凌晨2點半左右，我收到他的短信，說“好消息，我們可以把你換到隔壁房間。” 顯然，那時我已經出去睡覺了，所以我告訴他們我已經離開了，因為我沒有入住，所以要求全額退還預付的房費。

Room was uncomfortably warm and AC would not switch to cool. I opened the window and that helped cool the room. The shower drain was clogged and the water did not drain. Bed and bedding was very comfortable. Complimentary snacks and drinks were very appreciated.

No AC. Room was clean upon arrival. However the heat was BLASTING and we had no control despite there being a temperature “control” panel in the room. We tried to do everything to cool the room but it stayed at 85 each night and it was absolutely miserable.

Mouse in my room. I saw a mouse in my room on my second night. I emailed and message the supposed 24/7 hour service to check out the situation or get me a different room. In which they couldn't because they were fully booked which I completely understood but they kept telling me they would have someone come out the next morning but never sent anyone out. As a customer I was very uncomfortable staying in the room and ultimately nothing being done to address the situation other than telling me lies and suggesting that I buy mouse traps.

There was a mouse running around my room and when I contacted the staff via text, I was only given the option to switch to another room. This would be insufficient since the mouse eventually left my room by crawling under the front door. The response from the facility was totally abhorrent and the idea that they have a rodent problem is disgusting.

So the site itself was nice, but my stay was full of issues for what I was paying per night. Although customer service was prompt and responsive, they didn’t offer accommodations until I mentioned it. My first room had a really bad water leaks from the room above (I had to use a trash can to catch the water and towels). Once I reported this, maintenance came the next day and of course the leak never revealed itself so they were unable to repair. If I had not requested to move I would’ve stayed the entire stay in that room. The next room had a huge roach in it and putty all in the shower from previous repairs (it looked like a bunch of soap clogging the drain) and neither rooms had heat, and unfortunately I was there during this weird May cold front we experienced. Although my stay wasn’t the best I would probably still recommend Kasa for people looking for something quick and in a decent area, as long as they can walk up steep stairs!