費城帕洛瑪金普頓飯店(Kimpton Hotel Palomar Philadelphia)

The hotel was ok but we were being charged for things that were never explained to us and we had no idea were a thing. Thankfully they took care of that. But the elevators are so slow and you were lucky if you only waited 5 minutes from the 21st floor. It wasn’t bad but I wouldn’t stay here again unless I had to.

Checkin was supposed to be 3pm, room was not actually ready until 4. The hot tub in room was not cleaned properly. I spent an hour after checking in cleaning that myself until brown stuff was not coming out of the jets anymore. Then I needed more towels, I called the front desk 3 times and no one showed up. Finally had to catch one of the housekeepers in the hallway and ask her for the towels. When I asked the front desk about some of the promotions on the website like a “complimentary cocktail” or “complimentary 1pm checkout” they gave me an attitude. They also nickel and dime you every chance they can.. $12 for wifi each day, $10 bottle of water. There are nicer and cheaper hotels in the area. I will not be coming back to this one.

During my stay I had three days of cold showers and a hotel that insisted that the 70 degree water was hot. Another room Was offered but only after some foolish discussion on how this tepid water was actually hot.

Chose property for location - adjacent to Rittenhouse Square. Hotel is in an older building and could use a renovation. Everything was clean, and staff was welcoming.

Nothing was wrong - everything was good. Staff very friendly and efficient. But no wow factor that raises my rating from 4 stars to 5. No coffee machines in the room, no mini bars, the room, just needed a bit more pizazz. Location good, but Center City is a bit wearing after 4 nights

The room was Ok. There were a lot of small issues. For instance, to make the lamp work the lamp switch did not work we had to unplug it, and the door to the bathroom was not really on the rails so it was very hard to open and close.

Overcrowded, understaff, and completely subpar experience for a Kimpton hotel and a claimed 4 star establishment. Our room wasn’t ready until 5pm, they wouldn’t accommodate for late check out. The carpet was old and dirty, the room had a lovely window to a brick wall, the bartenders were rude, and I’m surprised the elevators work at all. Be aware valet parking is 63 dollars a night and not included. Avoid this hotel, absolutely not worth the price for a subpar experience.

The ******* website said there would be Frette Linens. The bed linens and bath towels were not Frette. A bit of disappointment, know I sleep on Frette linens. You should change the verbiage on the website. I would not have stayed at the hotel knowing this.

Boa opção de hospedagem pela localização e qualidade do quarto/banheiro, mas o serviço deixa a desejar do checkin até o restaurante no qual a hostes praticamente deixou claro que não queria nos sentar para almoçar no último dia.