伯恩矛斯寵物友善飯店

Antique hotel in a very good location close to the beach however no nothing is guaranteed by the hotel. There is no option to book parking (first come first serve basis), they can’t guarantee a good view to the sea even through you book a sea view room (you can end up to the side of the hotel which allows you a glimpse to the sea and that’s not what you really want and pay for). When trying to call the hotel goes to a customer service desk then they transfer you to the main reception which ends up with a dropped call several times considering the call is being charged per minute (we’re not in the 80’s, take some ownership for this please), if you finally get through they won’t be able to reserve a parking space at the hotel and guide you to park elsewhere (this you can literally do yourself without the hassle and waste of time). None of these (parking and room selection) are communicated precisely until you check in which in essence makes no sense when you want to plan your stay ahead. Overall the staff is kind and friendly so no improvement needed here, the opportunity stands for the hotel management who implement procedures and policies. The rooms have a heavy smell due to the age of the building, there is a brochure that explains refurbishment undergoing in that sense. Wifi - you can have daily access if you pay for wifi (I believe it was £7/24 hours) , this is also a thumbs down nowadays (tips: if you want to charge for wifi include this in the overall price fees so people don’t obviously pick on this or just offer it with the stay like a respectable business - a coffee shop where you spend £3 for a coffee offers it for free on a daily basis, think about it). Looking at breakfast - there is full English or cereal, oats and fruit. The terrace looks pretty nice, well looked after, a nice oasis to relax your senses listening to the sea waves. There is a chess board on a bigger scale just on the terrace, this if a nice setup and addition to the hotel vibe. Thank you for the welcoming, until next time look forward to your improvements updates.

總之,太糟糕了,牀很彈性,浴室很小,酒吧工作人員很粗魯,因爲我不小心把我的品脫打翻了,所以不得不支付更換飲料的費用,但他們不相信我總的來說,這是一個垃圾住宿,因爲我在牀上太熱了

這次的房間不在主樓，房間明顯比之前的主樓房間床品質量不一樣，房間燈光很暗，隔音效果很差，樓上走路能聽見，晚上不知哪裡問題，突然給房間警報嚇醒！把孩子嚇壞了！很大的警報聲，打前台電話沒人接！酒店也沒對此有説明！房間隔音效果真不好，整天以為有人開我的房間門！

希爾頓標配，可以免費停車就在酒店的後方 跟歡朋共享同一個停車場。地理位置距離海邊蠻近的 周圍有很多餐廳和酒吧。房屋內部衞生做的一般，桌子還有臟的痕跡，房屋窗户打開是一堵牆 沒有任何風景可言。

酒店的環境很不錯，離海邊很近，設計佈局挺喜歡的，這次時間比較倉促，沒有好好在附近逛逛，等之後有時間再來小住幾天

Nice hotel, not far from the beach. Breakfast was good but was only until 9.30am. Rooms were nice, spacious and clean we had a balcony room with lovely views of the beach, the rooms were quite hot and no A.C which is needed in hot weather. The outdoor pool is heated but no indoor pool for when the weather isn’t good. Staff were helpful and friendly.

The location of the hotel was very good. General cleaning is ok. There was a smell coming from the carpets. The pillows did not smell of any detergent. In general, price performance was good.

Amazing stay at Hotel Celebrity. Located very near to the scenic view, it offers great and spacious rooms. I stayed at room number 246 and the room was quite spacious clean tidy along with a private bathroom that had a bath tub. The stay was very comfortable and the hotel staff were very friendly and attentive to any query a customer might have. Breakfast includes bacon and other vegetarian options but there was just one spoon to use for bacon as well as the vegetarian options which can lead to cross contamination and for someone like me who does not eat bacon it was a deal breaker. However if a separate spoon would be kept to avoid cross contamination then it would have been even more amazing. Overall the stay and the locality is nice and the staff is quite friendly too. Would highly recommend Hotel Celebrity to everyone willing to travel to Bournemouth for a vacation or leisure time.

不錯的小酒店,有游泳池。不是驚人的驚人,但仍然體面,只是房間的大小有點小。

早餐不錯，有停車場，可以加床帶孩子。酒店對顧客特別貼心客氣。我們1月17日很晚從倫敦希思羅機場趕到酒店，戴眼鏡的前台很熱情接待我們，還幫我們拿行李送到房間。我們是來參加國標舞比賽，原本訂了4天酒店，但老師讓早來1天，後來我們又加訂了1天。住完1天，因為房型問題必須換房再住4天，我們大包小包的不想折騰，一個女性主管lady leader,特別貼心，幫我們換到隔壁，非常方便；我們定的雙床，但是新房間是單床大床房，為了我們方便，就加了1張床，我們非常感謝。而且後面幾天，她還來問候我們住的是否舒適，特別熱情周到。希望以後再來參加UK OPEN 比賽時還住這家賓館！