My wife & I had a wonderful staycation last week, from start to end the service both friendly and impeccable. At check-in my Ambassador level was well acknowledged. Our room was clean, comfortable, very quiet, modern, and well appointed. Breakfast at the Hotel's ground floor restaurant, Ivy & Jack, was excellent overall, great service too. However, my wife felt more asian breakfast food would be good, think noodles and cooked asian vegetables with the Fried Rice being vegetarian rather than containing meat. Can well recommend the hotel and it's location.
This hotel should be better than it is due to what seems like a staff shortage. The beds and the room was fine but a minimum of staff was evident so service struggled. If the intention is to economise then they will not survive. I was instructed to leave the car in the adjacent carpark and was left to struggle with our luggage to the hotel where we loaded our own carriage to take to our room, all this in clear view of other staff. Where was the concierge. We had a drink at the quite busy bar and while waiting for service, we could clearly see that there was no concierge on duty. The carriage we used was left in the hall way until we checked out. Now, if you like Indian food you'll love this place. Trouble is if you don't, go elsewhere. I think a restaurant should be more flexible with their menu.
The good: Nice design. Relatively new. Location is great, and the view from the room was very nice, overlooking the water. The bad: Whilst we appreciated the ”welcome” we received in the room, whereby ALL the blinds were raised automatically when entering the room, this feature could not be turned off, and so when I returned to the room at night after my family had gone to sleep, all the blinds raised, disturbing everyone. I requested this feature be removed, but the only option was to disable the blinds completely. On the subject of blinds, the material used did not provide privacy from the street, so blockout blinds needed to be lowered as well. The controls to the blinds were sketchy... sometimes raising or sometimes lowering regardless of which button was pressed. It was an effort to get them to close! The key to the room did not work on the second day, and I had to stand in line for 20 mins, after which I was issued with a new key, which did not operate the lift, and so I had to return again to get this fixed. We ordered dinner in the room as the restaurant was closed. The quinoa was basically a very small sprinkle of quinoa... hardly a meal, or even a snack. The seafood pasta was served with 4 tiny prawns and 4 small scallops only. No crab or fish, as advertised. It was also extremely small, and drowned in butter. The lamb shank was okay, but nothing to write home about. The room was dusty in places. The paint was bubbling on the ceiling in places. The breakfast buffet was reasonable, however there was a swarm of small flies near the fruit. The coffee was awful, though my daughter raved about the chai latte. For a hotel of this (supposed) standard, and price, the breakfast was sub-par. There was also a guest pacing around whilst using his phone, hardly appropriate, and went unnoticed by the staff. All in all, I couldn't recommend this hotel to anyone for the price, around $800 per night. They also wanted an additional $125 per night for a rollaway, however we took our own blow up mattress and sleeping bag for our daughter instead.
珀斯威斯汀飯店擁有豪華客房,設有非凡設施、享譽全球的餐飲門店和優雅的會議及活動場地,是您重煥活力的理想下榻之所。飯店位於迷人的愛爾蘭廣場,歡迎蒞臨下榻,探索威斯汀品牌特色“身心健康六大要素”。飯店客房和套房精緻優雅,設計非凡,配備威斯汀天夢之床、時尚浴室以及免費高速 Wi-Fi。於 Bodhi 水療中心享受豪華護理,盡情放鬆身心;或者到 24 小時開放的威斯汀健身館酣暢鍛鍊,保持健康體魄。我們的領跑禮賓員可以在全城範圍內為您提供健身建議。還設有恆溫無邊泳池。我們的會議和活動場地空間寬敞、裝修雅緻,提供威斯汀特色服務,並配備先進設備。於 Haven Lounge 酒廊享用營養餐食或下午茶,或在我們的 Garum by Guy Grossi 特色意式餐廳享用道地的羅馬美食。豪華住宿體驗和萬千精彩,盡在珀斯威斯汀飯店。
訪訪客2023.06.05
The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.
I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.
不錯
158 則評論
4.2/5
每晚起價
NT$3,463
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4.6/5
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訪訪客用戶From the moment we arrived to the last second of our 2 night stay we were treated like royalty, the room was luxurious with well appointed amenities and soft luxurious bedding. The view is to die for looking out over perth city and the Swan River, and really is breathtaking of a night time. The hotel has a vast amount of thing to entertain you so realistically no need to leave, (and we didnt). Everything is within walking distance so it is very well situated. The pool area is divine with infinity pools and 2 jacuzzi's for those slightly cooler days. The bars and restaurants are excellent with a wide variety of food and drinks to satisfy every craving! Even if it is some dirty old mcdonalds haha. Overall this experience was a 6 star experience. Definitely one we will be doing again very soon in the future.
訪訪客Guest room was very disappointing. It was dirty and did not reflect the pictures on the website at all. There were a number of cockroaches in the room and we didn't want to put our stuff down on the floor. The painting on the wall was ripped/ had a hole in it. The balcony was disgusting. There was no view. The hotel is sorely in need of an upgrade.