皮奧里亞Forest Park附近住宿

工作人員 : Jakob (前台) - Jakob讓我的住宿快捷,舒適和安全。他非常專業,有輕鬆的心,使漫長的一天感覺像今晚來到合適的休息場所。這個季節對許多人來說可能很艱難;但對於他對自己和其他人的仁慈和同情,我必須說,他讓一個女人感到安全。這是一種只有少數人可以說他們在獨自一人時體驗的感覺。雅各布總是保持敏銳的目光在地面上,保持財產的展示標準(收集瓶子和垃圾)。然而,最重要的是確保一個女人獨自呆在晚上保持安全。他是一個五星級的員工,是企業的真正資產!下次我訪問時,我會確保問“雅各布怎麼樣了? :)”節日快樂,帶着光明和愛移動。真誠的 , Kelsea P

酒店很乾淨,舒適,衛生打掃的很好。前台服務員熱情熱情;她給我們辦理入住很快,房間極其安靜,很舒服;牀特別舒服,保證了一晚好眠。我們喜歡大堂的爆米花作爲深夜小吃。小酒館也開得很晚,吃東西。早上的店員湯姆也很友好和高效。謝謝。

酒店沒有自己的停車場,下午5點後可以停在街上一米,也可以停在後面有城市自有的停車庫,電梯不工作。第二,我們入住的時候前台的酒店工作人員不知道樓層的佈局,第三,有事件導致他們把酒店關了,酒店的客人在活動前沒有意識到這一點。我們組很多小朋友,害怕,因爲封鎖現在對他們來說意味着槍手。酒店工作人員需要在客服和溝通方面接受培訓

Just stayed there while a family member was in the hospital and we loved the hotel. I booked a hearing impaired room when I needed a wheelchair accessible room and the front desk was a great help in getting that fixed. I got pizza from across the street (which was so delicious btw) and then realized I needed plates. The front desk manager, Darryl Smith, got them for me. He was such a huge help and always so kind when I needed something. He really is what every hotel should want in an employee. He was so kind and so helpful. Parking was a breeze and everything went great. The beds were comfortable and relaxing. Thanks for a great stay!

這家酒店有很多優點，但我認為有一項負麪評論對任何酒店服務都至關重要。他們缺乏對細節的關注-接待員莎拉甚至沒有像我去過的任何其他萬豪酒店那樣歡迎我加入會員，當我問我是否確定我會包括禮賓服務時，但她似乎不知道如何回應我，而不是告訴我要額外收費？真？我訂了一個有房間的房間，答案應該是周末不開放。客房服務缺少清潔度和要求，起居區的咖啡桌可以從以前的客人的麵包屑中清除，並且在入住前沒有要求提供額外的泡沫枕頭的要求；對於客房服務，早餐沒有調味品（果醬，辣醬），也沒有自來水，再加上接聽電話的客房服務人員根本沒有準備好接您的訂單，似乎忘記了再次承認我是客人。底線是，如果客戶服務對細節的關注有所改善，這家酒店的整體效果會更好。從好的方面來說，我們的小型套房在所有方面都很棒，而且提早入住非常棒！前台夜班的年輕人非常友好，甚至問我們晚上看的節目怎麼樣。該員工具有出色的客戶服務技能，應進一步培訓其他員工。

We stayed here for 5 nights in August 2024. The hotel is well located near good highways, restaurants and a shopping center in what seemed a safe area. The physical facility is very nice with a sofa, table, and chairs: clean with good amenities like an indoor pool with a whirlpool, and a workout room' neither of which we used. The bed and pillows were comfortable. The suites have lots of space; it was clean and had everything one would expect. One highlight was a good shower with good water flow. Negatives were I could never get the safe open (requests for fixing were unsuccessful) and the magnetic key which loses its use easily. The light on the phone blinked most of the time, and no one could remedy this. The room was quiet, but the facility seemed to have few clients. They had the broadest range of foods available I've seen although many were not all that healthy. I admit I am not a fan of the free breakfasts that many hotels have. A high quality coffee and juice would resonate with me. Check in and out was efficient, and all the workers were friendly.

We had the most unpleasant experience of staying at this IHG property on our annual migration south. We originally booked at a Hilton property that was a little out of our way because it had an onsite restaurant and was ”pet friendly”. We changed our mind when we looked on the IHG website and saw that the property was on our route, had an onsite restaurant and was ”pet friendly”. Now, to be fair, neither the Hilton nor the IHG property was pet friendly as they but charge $75.00 for one pet for one night but that is a different story. After a long drive our tired and hungry little band checked in to the IHG property only to learn that the restaurant is closed on Sunday and Monday. It was Monday so our primary reason for choosing this hotel evaporated. Note, the closure is not because of some disease raging through Peoria, war or insurrection. It is the hotel's policy. Note even more, the hotel website neglects to inform travelers that the restaurant is not open on Sundays and Mondays. We looked before we booked and after we discovered it was closed when arrived. The friendly people at the front desk stated that many other travelers complained about this. Apparently management did not get the message. Just ell people you have a sometimes restaurant. Next, I have been in a few hotels that have no or poor hot water. This is the first that has no cold water. Butkus, nada. And not just us. Everyone. All the water is nicely heated. Worse, the front desk apparently had no way to summon maintenance to fix the issue. We survived but it was not a comfortable or worthwhile stay. There was never an apology, no offer of rebate, etc. What we did get was a later charge of $25.00 with neither explanation nor any discernable reason. This hotel has issues and travelers should take note.