Four Points by Sheraton Penticton at the Convention Centre

The hotel applied an extra charge on my credit card 3 days after checkout. When I contacted the hotel to ask what the charge was for the front desk could not advise what the charge was for. The front desk could not find the extra charge on my credit card. I asked that the manager call me the following day to address the issue with me, After three business days with no contact from the manager, I telephoned the manager directly and left a message with all the details I had regarding the extra charge and asking that individual to contact me directly. The manager has never responded to my message. Finally I resorted to disputing the charge with Master card who have addressed the issue with the hotel. The room was very plain for the money paid, there was no extra blanket in the room and only two paper cups for the coffee maker. I will not stay at this hotel again.

Up to date amenities. Conveniently located close to Okanagan lake. Spacious washroom. Would have liked to see a full size bathtub, but still appreciated the up to date shower stocked with fresh quality shampoo and conditioner.

This was our first time staying at this hotel. We would definitely stay here again. The staff was friendly and welcoming and the our room was lovely and well maintained.

Great new property. Easy parking. Impressive staff. Outstanding restaurant. Easy walk to the downtown. Adjacent to the convention center, rinks and ******. Perfect place to stay in Penticton.

Very Kind and Positive people Also a clean well put together Hotel Most definitely will be vising again.

Beautiful new hotel, spacious bright room. We really enjoyed our stay and have zero complaints.

Stayed one night with family, nice clean new poperty. Check in/check out was easy. We didn't had much encountered with the staff other than reception ladies... both of them were friendly. Couple of points to notice, they do not have breakfast options in the hotel or in room dining service, which wasn't an issue for us as we had vehicle to go out and eat. Also, bring your own toiletries and slippers, none were provdied in the room. It was a little cooler in our room despite having the heat on, as they have a HVAC unit, which blows cooler air even with having our room setting at heat. Room temperature was maintained by the thermostat to what we had set to, despite that we still felt the cooler air from the unit very uncomfortable.

Stayed here for 4 days and every aspect of the hotel was simply perfect. Staff members were very helpful and courteous and the hotel itself is extremely beautifully built. Do try their lovely Palmer restaurant. The hotel is certainly the best in Penticton. Looking forward to my next visit.

Liked the blackout blinds. Beds comfy pillows comfy. Nice job !!!