We stayed here during our car trip from Medan ti Jakarta. So we expected to have a quality rest and we got it. The room was comfort and clean. The location was not in the city central so the situation was quite calm. There were many good restaurants near the hotel.
I had booked this hotel based on the good reviews. When I checked-in, was quite happy to see the size of the room and the bed. However once I called it a night the nightmare started. I started feeling itchy. Initially I thought it was mosquitoes. However it got painful and blisters appeared on my body. When I removed the sheets I saw many bed bugs crawling!! I immediately went to reception and showed them the marks on my body. They were gracious to change my room immediately and sent a person along to move my stuff. The person who cam along also saw the bed bugs and apologized. However my sleep after a tiring day was ruined. Did not expect this from a well rated hotel. The maintenance really needs to step up. Apart from it the experience at morning breakfast was not great. No staff paying any attention and seemed like avoiding eye contact. The table was not laid, even after seeing guest seating there. All in all hospitality factor was lacking. I have to.mention staff at the reception and lobby were quite good and helpful. Based on reviews the hotel perhaps is good but personally my experience didn't turn out well.
The Hotel Grand Zuri Pekanbaru is an outstanding choice for anyone visiting the city. The moment you step into the hotel, you're greeted by a comfortable and elegant atmosphere. The staff is incredibly friendly and professional, always ready to assist with a smile. The rooms are impeccably clean, modern, and equipped with all the necessary amenities. I was particularly impressed by the breathtaking views from my room's window. The hotel's recreational facilities are exceptional as well. The clean and spacious swimming pool is perfect for relaxation, and the modern fitness center helps you stay on track with your workout routine. The on-site restaurant serves delicious dishes with an impressive variety on the menu. The breakfast spread is not only appetizing but also offers a great range of options. The hotel's strategic location is another plus point, with its proximity to shopping centers and popular tourist attractions. The fast Wi-Fi made communication and work effortless during my stay. Overall, the Hotel Grand Zuri Pekanbaru provides a perfect haven for an unforgettable lodging experience. I highly recommend it to anyone seeking quality accommodation in Pekanbaru.
As a first timer who stay in The Zuri Hotel i had a great time during my stay here! Well mannered and friendly staff, nice room, good location great ambience and DELISH food! One of the best hotel in Pekanbaru i must say. Highly recommended.👍👍👍
Penjemputan,作者:Pak Syamsul yang ramah sambil menerangkan pekanbaru yang sudah banyak berkembang。 GRO樸·南多(GRO) 自助早餐banyak變種,jajanan khas,我喜歡 FB服務Ani yang ramah 由Sinof簽出 總的來說,semua員工nya ramah,kamarnya lumayan besar bersih。 小物品,只有他們沒有提供完整的洗護用品,您需要使用沐浴露代替提供的小圓形肥皂。 謝謝白南道先生的幫助。
訪訪客the place is comfortable, the food is delicious, and it's very clean, the service is very good, for a good relaxing time, close to the mall, the most important thing is because my father and mother feel happy here and my nephew also likes to stay here, thank you chef 'BENDRIS LUMBAN RAJA' for making delicious food delicious delicious 🤗🤤
訪訪客它是一傢俱有戰略位置的酒店,syariah概念(他們提供房間的mukena n sajadah),有游泳池的3星級酒店很值錢。我非常感謝他們在1200PM之前給我們提前入住了。房間本身乾淨整潔,wifi網絡好,標準尺寸房間n洗漱用品和淋浴效果很好。如果客人更注意毛巾(被撕破)、大堂/接待處的清潔(covid partition需要清潔),晚上接待員會更友好,當客人需要幫助打開舉起鑰匙。總體來說是個好地方。
訪訪客用戶To be honest, with the facilities given, I felt that the hotel was pricey. Yet, the geographic location (in Sumatra) might make this hotel have less competitors. I honestly feel do not have as many options to stay like when I was in Java Island. I was mind with the design of the bathroom as there was this thick glass window separating the bedroom and the bathroom. When I was about to shower, I had to pull the white-thick vinyl curtain down. I just didn't feel that I had enough 'privacy' when I was showering as I had a roomate with me.
Why did they design that way? LOL I didn't dare to glance at the glass window when my roomate was showering. I hope she did the same...
The good thing about the hotel was the breakfast. The coffee was also great!
WWulandarifasilitasnya lumayan, kamar atau kamar mandinya bersih dan ga bau. untuk sarapan smpt telat bangun tp masih ada dan lumayan enak, dulu udh sering juga sih nginep disini brg keluarga, lumayan recommended dan sesuai harga