休斯頓/清水湖 - Nasa 區希爾頓歡朋套房飯店(Hampton Inn & Suites Houston/Clear Lake-NASA Area)

Was a beautiful hotel staff was great , breakfast was delicious

O hotel é bom, mas a limpeza deixou a desejar. Eles limpam o quarto e trocam toalhas a cada 2 dias, mas no nosso quarto nao entraram nenhum dia. Outros apartamentos devem ter tido mesmo problema e entao as pessoas colocam lixo no.corredor. o custo beneficio eh bom, localizacao boa, cafe da manha normal. Funcionarios atenciosos! Mas.precisam melhora questao de limpeza!

Cristal at the front desk went above and beyond. We had just gotten off a cruise ship in galveston and we had a lyft drive drop us off at 9:30 in the morning to see if they could hold our luggage while we went to the space center until check in at 3pm. Cristal stated she could. I asked if it was possible that they might have a room available early. Cristal stated they did and she could go ahead and let us have it early. I could have cried. My husband is disabled, we were tired and for Cristal to let us check in early was more amazing for us than you can imagine. It allowed my husband a chance to lay down and rest and get a cup of coffee. Cristal's kindness was amazing! It meant so so much to us. Hampton has my business forever now!!Thank you Cristal, your kindness meant so much to us!!

TV has no signal when we arrived, excuse was due to rain but when asked are we the only one having this problem, no response. We stayed out all day so when we went back to hotel and asked for maintainance to fix TV we were told we shoul not have waited this late to request for them. Well, we should not have this problem AT ALL. Not our fault. Microwave does not heat up food either. Door cards got deactivated several times. Had to go to the desk 3x!!! And the person even asked us what's wrong with our cards, well what is wrong with YOUR cards?!!! Poor service.

Pésima atención de la manger y de su personal, cero flexibilidad en mi situación personal cuando ellos me habían dicho que para cambiar de día solo era pagar depósito no toda la estancia y no tenia conmigo la trajeta con la que iba a pagar. Me pidieron quedarme en recepción y no me dieron ni 20 minutos para que pudieran venir con la tarjeta

Staff was excellent. Everyone was really nice and helpful. Rooms show wear and tear details most people probably wouldnt notice. Elevators were...clunky. 1 wasnt working on one day but it was fixed the next day. I slept good shower and linen were acceptable. Free breakfast was ok, it was free so no complaints.

When I arrived they were not able to find my reservation. It took a little while before we were able to make it to the room. The lady was very helpful. Seems their system didn’t connected with *******. Otherwise it was a great stay.