彭德里納季拉飯店

Great experience overall however we had some issues with service being extremely slow

NICE HOTEL

I could write a dissertation about the horrific experience I had here. We booked our stay for the purpose of hosting my daughter’s senior prom send-off; we indicated this on our initial booking (through Amex travel). The only real reason to stay here is for the picturesque views as the rooms are average at best (compared to other upscale hotel brands). In our case we live about 15 minutes away from this property so again, just booked basically to take prom photos. In addition to the initial booking, we indicated we were having a prom send-off via email correspondence with their concierge and via telephone. I thought it was odd that their concierge did not offer accommodations (such as decor, food) as most hotels would, but that wasn’t an issue for me. Upon check-in we, again, indicted we would be having a prom send-off and were shown areas on the property which were ideal for photos. Keep in mind, this is a property that often hosts weddings so there are a lot of places to take photos here. Again, the morning of the event I communicated with the concierge several times via text and telephone regarding the prom send-off and photos. At no point were we ever told that any advance permission needed to be obtained nor were any policies or procedures mentioned in regards to photos on the property or any limited amount of guests. The day of the event we began taking photos in the designated area we were shown the day prior. A staff member immediately chased us away, citing a corporate event was being held there, however there were no other guests in that area. We complied and went out front to the parking lot to continue taking photos as directed by that staff member. We continued taking photos in the parking lot as directed as security personnel and staff members began to follow us around, whispering and glancing. Eventually, escalating to a very uncomfortable level of harassment. Of note, there were no other guests in the parking area at the time and the parking lot is not gated, meaning anyone from the street could enter. Also, photos were being taken by close family members, there was no professional photographer present. Eventually we were told by several staff members that we were not allowed to take photos due to a corporate event, even though as mentioned we never saw this corporate event and there were no guests in the area and certainly not in our photos. We were told we were disruptive even though no one was loud, or impeding the space of staff or guests. We were referred to as an “entourage”. When the incompetent and extremely condescending manager Genevieve was asked to provide us with the policies to support her statements regarding policies against photos and “entourages” at a property that is primarily used to host weddings and other events involving much larger parties and photography she failed to do so. She also could not explain why said “policies” were not reviewed and addressed prior to our stay after multiple points of commun

El personal fue muy atento y agradable desde el principio, la limpieza fue excepcional y cualquier necesidad como toallas, cepillos etc y otro artículos te los hacen llegar rápido y de buena calidad. Todo huele rico se ve limpio y los baños tienen muy buen espacio.

I felt like I stepped into a Jane Austen country manor house! The elegance and service impeccable. The Spa was beautiful!

We spend the most wonderful weekend at this picturesque Hotel. We were welcomed with a smile and welcome drink upon arrival. Zachary at Guest Reception was very welcoming and knowledgeable. Our room was immaculate, beautifully designed and we had a spectacular view of the valley. The burger at Ladd's Tavern was delicious and so were the cocktails. The spa was very a relaxing oasis. we had dinner at 90 Acres and everything from the meal to the service was personalized and superb. we cannot wait to be back.