住宿方回覆: Thank you for taking the time to share such a detailed review of your recent stay. I am pleased to hear that your overall experience was positive.We have carefully noted your comments regarding the renovation of older floors, improvements in cleaning and maintenance, and the pool’s location. Please rest assured that these points are receiving our full attention.Your kind remarks about our excellent location, good service, and sea views are truly appreciated. Feedback like yours motivates us to continue improving and to remain one of the top accommodation choices in Pattaya.
住宿方回覆: Thank you for sharing your feedback, and we are truly sorry that your stay did not meet expectations.Cleanliness and guest comfort are very important to us. All rooms are thoroughly cleaned and inspected, so the issues you mentioned are not reflective of our standards. Your comments have been shared with our housekeeping and maintenance teams for immediate review.Please rest assured that guest safety, hygiene, and comfort are our top priorities. We sincerely apologize for your experience, and we would appreciate the opportunity to welcome you back for a better stay.
住宿方回覆: Thank you very much for sharing your experience. We’re delighted to hear that you enjoyed your first stay with us and appreciated our convenient location near Soi 6, Terminal 21, and the surrounding shops and massage options.We’re also glad that your room provided a quiet and comfortable environment for a good night’s rest. It’s wonderful to know that you plan to stay with us again on your next visit — we truly appreciate your kind support. We look forward to welcoming you back soon!
住宿方回覆: Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.Please be assured that cleanliness is taken very seriously at our property. All our housekeeping and public area staff follow strict cleaning procedures and inspect every area regularly throughout the day to maintain a clean and comfortable environment for all guests. We will review the specific areas you mentioned to ensure that our standards are consistently met.Regarding noise and overall atmosphere, we appreciate your comments and will look into improving the guest experience there as well. Your feedback is valuable, and we hope to have the opportunity to welcome you again so we can provide you with a better and more enjoyable stay.