The Royal Surakarta Heritage - Handwritten Collection

Beautiful well maintained hotel with good breakfast spread and good staff. They have beautifully decorated the hotel especially the lobby and along the corridors to the guests rooms. I just love the big fluffy clean fresh smelling towels. The location of the hotel is also so strategically located near to places to visit. I would love to stay in the hotel again if I get to visit Solo again in the next future

Lokasi strategis, dekat balai kota Solo, pujasera, pasar legi (dawet). Kalau sore/malam dekat nasi liwet wetan beteng dan STMJ si Jack. Siaran TV nya kurang jernih dan terbatas.

We mostly stay at this hotel whenever visiting Surakarta and usually satisfied with their service. But this trip a bit different. We strictly booked non-smoking room. During check in process , receptionist asking me to sign a non-smoking statement (as usual). But we a bit wonder because the floor sign in the elevator shows it is general floor while level 2 to 7 have non-smoking floor sign. We didn't have problem during afternoon, and went out around 6 pm. When we went back at almost midnight, we can smell smoke inside our room. We did complaint. The manager on duty was offering us to move to another room at non smoking floor. We agreed and thankfully it was upgraded room. We appreciate the quick respond and decision taken by the manager. We knew it was busy time (year end and almost midnight). We expect their front office can do better for giving attention to non-smoking room request

Customer service very bad!!