泰娜瑪拉海邊溫泉度假村

Check-in was easy and the staff were polite. Parking was a nightmare. We stayed in one of the spa bungalows. There are 4 bungalows to a building and 4 buildings shared our tiny gravel lot. Trying to find a spot to bring in luggage was difficult and even coming back late at night, you were lucky to get a spot. The room was clean but the walls were paper thin. You could hear every conversation on either side at all times. The spa was within walking distance but given the muddy/gravel road, you had to wear regular shoes to get there. The spa was gorgeous and the service was amazing. The spa was, in my opinion, the only reason the stay was worth the price. However, you do not need to stay on the property to visit the spa. The tapas dining was a fun and unique experience. We also dined at Cedars. The food was good and service was fine for how busy they were. Check-out was a bit of nightmare and it was partially due to ******* (we booked our trip 3rd party). ******* discloses on their receipt "Final payment will be settled in local currency directly with the property." Whenever we visit Canada, we always pay a deposit in US dollars and then it is converted into CAD at check out. This often results in a credit to go towards final bill. When I asked for the room bill, I was told I was not allowed to have it. It was "confidential" and they would bill ******* directly. This felt shady to me. I wanted to know what the rate we paid was. Neither ******* nor the resort would tell us.

For the cost… go elsewhere We could hear our neighbours low volume tv through the walls. Along with that, areas around the toilet didn’t look well cleaned. My biggest complaint about the hotel is the spa. When booking, I wasn’t told there was an auto gratuity on EACH service per person. At the end of our spa visit, we had over $100 in auto grats in addition to the tips we gave our servers, as we weren’t aware we were already being charged.

The staff was excellent. The kitchen lacked nothing. I loved that there was real creamers, not that powder stuff, for excellent coffee in the morning. It is a very walkable beach. The gift shop is full of local made items. It is a great retreat.

Other than semi-limited parking, the one night stay here was great. I had to leave my room to go to the front desk for assistance then again to pick up my food and I lost my spot both times. I ended up having to park by the next building over. The front desk staff were fantastic and extremely helpful. The pizza from the restaurant was great. Fantastic room and beautiful view of the ocean. The only other small thing is I think the coffee maker was fried so I did a make shift pour over method.