My family (2 adults and 5 kids) booked a room here that had 3 double beds, which was actually very accommodating. We came for a baseball tournament in Sandusky. That's where the good part of the review stops. I'm not going to complain about the noisy pool area, because kids are going to be kids and I'm just happy our kids got to swim for the night. As we were getting ready for bed I tried to turn on 2 of the lights, which did not work. One of the lights that did not work was right next to the bed in a nook area where mine and mom's bed was. We were not fans of where this room was placed as it was right across from the elevator and stairs. You'd think for paying for the biggest room in the hotel that is going to sleep 5+ people that they would put this in a lesser traffic area. Upon waking up, we opened the windows and noticed there was FRESH BLOOD on the duvet (remember the lights didn't work in this area of the room). I quickly started checking to see if I was bleeding. I was not, nor had I while I was sleeping. After realizing the small amount of blood, we moved more of the duvet to find multiple spots of fresh (not cleaned) blood. After this, we noticed that in the corner of that same area, there was blood all over the baseboards and the floor. I took pictures of all of this and headed down to the front desk. Arriving at the front desk around 6:30am, there were no employees who worked for the hotel who were staffed. I spoke with a kind lady who worked for Quality Inn who was only there because she knew the computer system. I could not stay as my kids had to be at their baseball game at 7:00am, at which time she said the employees would be showing up. I let her know of the situation and showed her the pictures. She was grossed out. I left my information with her and she said she would make sure someone contacted me as soon as they came in. Around 1:30 I received a call from Carmella, who I am assuming was the manager on duty that day. I spoke to her about the issue in the room and my utter disgust as we were clearly sleeping in beds that had not been cleaned and tainted with blood and fresh red blood (not a stained color, but still very red) all over the baseboards and floor. After all of this she offered me a whopping 20% off of my room. Now I am not one to complain about my hotels. I used to travel frequently for work and travel very frequently for my kids' sports. I stay in hotels monthly. This was the most disgusting thing I have ever dealt with. I couldn't help but laugh when that was her offer. She then LAUGHED at me through the phone when I said that was not acceptable. She then offered me 50% off the room. I still declined this offer. I asked her if she did not understand that there was a literal biohazard in my room with 5 kids roaming around in. She laughed. She then made sure I was not ”accepting” the 50% off. I told her she was, in fact, correct that I would be declining that offer and I wished to speak to someone above her. She
We were here for a softball tournament at Sports Force park July 2024. The hotel is close (15 min) to the fields and Cedar Point. Everything was clean and housekeeping was friendly. The breakfast was good with the usual offerings. We stayed in room 333 for 3 nights. No sign of bed bugs (I check religiously since I was exposed at work.) I confirmed with front desk that they have not had an infestation of them in a few years. Front desk staff was outstanding and even had complementary chocolates! Highly recommend!
入住希爾頓歡朋酒店-桑杜斯開中心,您將可以在結束一整日忙碌的行程後好好放鬆身心。 此酒店距離Kalahari Resorts & Conventions - Sandusky僅1.69 km。附近的其他景點有Great Wolf Lodge Water Park | Sandusky(距離約2.26 km)及Ghostly Manor Thrill Center(距離約4.23 km)。到室內的游泳池做舒展手腳,或好好放鬆身心。 去健身室健身,保持強健體魄。您可以使用客房及公共區域的免費 Wi-Fi,隨時保持聯絡。 住宿提供24小時前台服務,全天候照顧您的需要。由住宿出發,最近的火車站是桑達斯基Amtrak火車站,車程為13 min。 住宿設有停車場,適合自駕遊旅客入住。
TTravel442879823862024.04.09
Don’t be discouraged by negative reviews! Hotel is under new management (for a few months now) and it shows. Room was very clean, the bed comfortable, staff was great! Breakfast was typical Hampton fare, well stocked and tidy. Manager personally spoke with every guest in the breakfast area, following up with some, noting concern of another. Really what hospitality is all about. Stayed one night for solar eclipse.