訪訪客Pool, housekeeping & maintenance staff all top notch. Front desk not so much. I booked a King room and my confirmation (which I showed them) said balcony and view. They said that I was booked in a standard King & bkz I booked third party it wasn’t their problem & I would have to straighten it out with Trip.com….wrong answer…Our room was the size of a walk in closet..it reeked of mildew and the bathroom was so small my 6’ husband had to sit sideways on the T-seat….Entry Door didn’t seal closed so flies came in.
I looked at the hotel’s own website and even what they advertise as a “standard king” isn’t anything like the room itself. So just be aware that the rooms you see pictures are not the rooms you get AT ALL. Disappointing they wouldn’t make it right.
訪訪客用戶I'm sorry but this hotel has a hold on my card and the morning I checked out the woman at the front desk told me she had released the hold right then, well it's 10 days later and I still haven't gotten the money back on my card, they told me it was my bank that hadn't released it yet but which is not true I have spoken with my bank several times and they are not seeing that they released it then I was supposed to get an email proof that they had released my money and I never received that either my call this morning is going to their administrative offices I'm very very disappointed
訪訪客用戶Was told when I got there I got lucky I was getting an upgrade to a third bed in an adjoining room but really it wasn't I needed to get in there to use the bathroom so...it was just not a nice room it was clean but just not as nice as the room that was in the picture...I'm sure they do this all the time.