艾斯康比亞縣 有停車場的飯店

我和妻子在7月份在萬豪應用程序上找到了這個地方,並決定嘗試一下。我們很喜歡它,週末回來住了4天,遠離孩子,一起度過一些非常需要的時間。我們喜歡這個地方,因爲它遠離擁擠的海灘城鎮,我們可以放鬆。所有的員工都懶散,歡迎和關心他們的工作。很明顯,這家酒店的重點是培訓和留住員工,而這些日子很多企業都缺乏。喬瓦尼在網上檢查過我們,因爲我們到達很晚,並升級了我們(萬豪白金),當我們到達並完成了所有的事情時,喬瓦尼就和我們打招呼。自從我們來到這裏以來,我們多次看到“吉奧”,他臉上帶着微笑。喜歡冰淇淋酒吧和早餐的工作人員總是一樣,也很棒。

只是在這個酒店住了三個晚上。非常好,乾淨的財產。工作人員非常友好和樂於助人。房間很大,佈局很好。牀很舒服,喜歡淋浴的散步。我們上面一定有一個孩子喜歡跳來跳去,我認爲它被放大了,因爲地板上沒有地毯。我希望房間裏有關於使用恆溫器的說明。我相信,如果我能整晚都有風扇噪音,那會有助於一些額外的噪音。該建築符合從機場起飛的飛機,但真的沒有注意到我們房間內。我們位於醫院對面的道路附近,所以有時你會聽到警報器或車輛噪音。我唯一的真正的抱怨是,我沒有感覺到早餐與同一類別的其他許多酒店一樣。水果只在一天中出,是綠色香蕉,至少兩天不能吃。有很多開放的座位區。你附近有很多餐館選擇,商場是一個街區外。步行距離內有一家酒吧,後面有一家AMC劇院。

When we arrived the front desk agent, whose name I didn’t catch, gave a wonderful greeting when me and my family arrived on Sept 22nd. The room we received was a really nice room with a view of the bonfire pits. The location was a great and only 20 minutes from the beach. After visiting the beach, we stopped at the desk to get food recommendations. Shannon the front desk agent was very welcoming and provided us with a restaurant named bubbas. Shannon made us laugh and provided coupon to the restaurant. We had our 1 year daughter and normally my daughter is shy. However Shannon was able to bring the biggest smile to my baby’s face. The added bonus, Shannon provided snacks for my baby. Shannon is what you’d expect of a front desk agent.

非常好的酒店,位置優越,可以看到Pensacola。不錯的游泳池和熱水浴缸區。非常好的餐廳和舒適的房間。我們會再次入住這裏。我們在餐廳的餐食很棒,特別是沙拉,有非常好的選擇。

We checked in on Saturday evening, we were told housekeeping would be provided every other day. We did not receive housekeeping Monday so when we returned in the evening, my husband went down to the desk and was given some towels. That's not housekeeping. When we returned Tuesday afternoon, same thing. No housekeeping; room hadn't been vacuumed, trash hadn't been emptied, no replacement bath tissue, no clean towels. No housekeeping. This time I went down to the desk and was offered towels. I asked if housekeeping was still in the building and was told yes so I asked that housekeeping bring towels and bath tissue to our room. Instead, a desk clerk brought some towels to the room. I had to ask again for toilet tissue and was assured the room would be taken care of. We spent the day out Wednesday and when we returned, the bed had been made without the sheets being changed and the trash had been emptied, two clean towels and no clean glasses. We aren't Marriott employees and we, as paying guests, should never be expected to shlep towels and bath tissue to our room. We stayed five days at a cost of close to $1,100 including taxes and this hotel thinks WE should service our room? I'm sure they're experiencing staff shortages, virtually all businesses are but as someone who has spent a lifetime dealing with the public, the cardinal rule of customer service is to first own the problem, apologize, and then correct it. None of that happened. We went down to breakfast Sunday morning. I asked the breakfast attendant if she needed our room number as we had booked the ”Stay for breakfast” rate. She sid it would be okay for that morning but I should stop at the desk the next morning and get a ”card”. I said thanks, I'll do that. When I did stop at the desk on Monday morning to get the ”card”, she had no idea what I was talking about and told me to show my confirmation email to the breakfast attendant. The Monday attendant had no idea what card I was referring to and had no interest in our confirmation email. She said she'd just put us on the ”Breakfast Club” and it's all fine. The right hand has no clue what the left is doing in this hotel. Marriott didn't just drop the ball on this, they succeeded in convincing us that this chain is completely off the list of possible options.

我們參加了2021年9月在彭薩科拉海灘希爾頓酒店舉行的活動。所有3年都是可怕的經歷。2022年,我們房間地板上發生洪水...前台沒有人可用。然後被告知維修不可用,無法給我們另一個房間。2023年房間晚了,沒有道歉,空調在房間的熱桑拿房不起作用。這次入住2024年希爾頓榮譽客會應用程序不起作用,房間又晚了,房地不乾淨,維護不良。前台不接電話。希爾頓聯繫人代表是個笑話......指責我聯繫不好,掛斷電話。在孩子游泳池裏,一個臨時泵,有軟管線的孩子可以旅行或被纏在身上,無人看管,還有一桶氯片非常討厭成爲希爾頓榮譽金會員

這是我們在凱悅的第一天,也是我們第一次前往彭薩科拉,因爲我們正在疏散颶風。這是一個非常緊張的事件,但從我們到達凱悅的那一刻起,每個工作人員都非常樂於助人和有禮貌。房間很乾淨,酒店的一切都照顧得很好,我們帶着寵物旅行,這對我們來說是一個很大的獎勵。我不能再推薦他們了。很棒的凱悅

彭薩科斯無敵海景酒店，早餐是點餐，牀太高了太軟了點，浴室很大，樓下餐廳出去就是白沙海浪，停車場也在沙灘邊，無論是去房間還是去停車場都極其方便。

Hotel common areas and rooms were very clean. Great pool and Tiki Bar areas. Dana (@ Tiki Bar) did a great job, was fun, and offered great local advice for food, etc. We will definitely be back to stay here again the next time we are in the Panhandle area