Amazing staff! The Venue was beautiful and the staff went out of their way to make sure everything for our Military Ball was executed to perfection! The food tasted delicious and the presentation was beautiful. We will definitely be back for another event. Thank you Shayna and staff.
The front desk young man(Darius) was very rude. He was rude with me personally. I am hard of hearing and I asked him to please speak up. He totally ignored my request, I kept asking him but he remained unsmiling the whole time and never increased the level of his voice. Independent of this, later, my wife asked him when she came in, I was outside getting luggage, where elevators were and he did not rise from desk nor said a word but only waved towards where elevators were.
This was our second stay at this location. We first stayed in 2016 on the way to Galveston and we stayed this time doing the same trip. This hotel still holds up years later. Rooms were clean and staff was friendly. Lots of restaurants very close to the property so that's a definite bonus. Parking seemed safe. Most of the lot seems well lit. My only complaints: the rooms were a bit hot when we got there, and the pool was too cold. I know that seems small. It was very hot that day, and I know many hotels will have staff turn up room temp after cleaning to save money and energy, but it was warm in there. We turned down the temperature while we went to eat, and it was fine by the time we got back. Our girls got in the pool but didn't stay in for very long. They said the water was cold and if I remember from the previous trip the lights were on and it was bright. This time it wasn't. So, if those things are a deal breaker you might keep that in mind. Breakfast was standard free hotel breakfast fare, but it was hot and plenty of variety. My rating is based on cleanliness, customer service, and breakfast. But the pool situation, at least for us with kids, wasn't the best.
The hotel was exactly what I required. The room was clean with all necessary amenities. The location gave me easy access to Bell Expo Center. Check in / Checkout couldn't have been easier. The breakfast was simple but more than adequate. The breakfast area was kept neat and clean.
This is a motel that is still under updates. A work in progress. They are really nice and helpful. I would recommend staying with them, very clean. Just look past the construction debris and enjoy the stay. It’s going to be a great place when finished.