I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days.
I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home.
Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions.
if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.
I enjoyed the excellent ambiance of the hotel and its surroundings. The rooms were clean and spacious. It's perfect for a morning run in the neighborhood. I found it rather safe. Just don't go outside very early. I went out at 6:30, and people were already out and about. I'm giving it four stars because the breakfast selection is rather dull. There was too much starch for my liking. It is less than a km from Kuonana Pub, where you can get the best pork.
I recently stayed at Secret Garden in Moshi, Tanzania, and it was perfect for my Kilimanjaro trek. The staff was helpful and friendly and made me feel right at home. Rooms have a private bathroom and grounds were very clean. The breakfast was robust for a b&b and the coffee was amazing!!!!!! Reliable power and internet so I was able to get work done from my room and prepped for my remaining travels hassle-free.All in all a cozy and budget-friendly spot in Moshi, this B&B is where it's at, no doubt!
訪訪客Good room with two large beds. Staff very friendly and helpfull. A bit noisy at the night because of the main road outside. Good breakfast and good restaurant. Ive been here a few times before, and always stay at this hotel/hostel if im in Moshi!