亞喀巴 有停車場的飯店

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

豪華的酒店!新裝修和環境!酒店的氣味令人興奮!牀上用品質量驚人,還有頭選擇。海灘上有白沙,但水清新。餐廳的早餐和晚餐都很棒。提拉米蘇比甜點家鄉好:)有個情況需要一個學位,酒店的醫生來幫忙,做了簡短的檢查。謝謝你照顧!

5/5服務!員工優秀,在亞喀巴住得很棒 在我逗留期間,一切都很棒。 由於我最初的房間還沒有準備好,所以在辦理入住時,團隊免費升級了一間帶陽台的豪華客房。 前台接待團隊太貼心了,客房服務人員都是頂層的,我當時天氣不好喉嚨疼,他們貼心地把熱的甘菊檸檬茶和蜂蜜,多餘的瓶裝水直接送到我的房間。這種護理水平是罕見的! 唯一的缺點是淋浴頭無法正常工作(只有較低的浴缸噴嘴工作,所以洗頭髮需要一些體操!),但房間裏的其他一切都舒適乾淨。強烈推薦獨自無與倫比的熱情好客!

這個酒店在大裝修,房間陳舊,不乾淨肯定,我入住了12個小時的飛行後超級累,一醒來使用衛生間發現裏面全是尿液和淋浴滿是看到的沙子,我3早上打電話給客房服務,我讓他們打掃,特別是我不能使用浴室,我不得不自己打掃,因爲他們不理我,早餐很棒,有很多不同的選擇,總的來說,我給它4/10,我不敢相信它有洲際專營權。

一切都很好,但沒有提供要求的問題面臨着,比如早上我和接待員聯繫,要求房間清理和換鞋子(已經打掃了,但鞋子卻沒有提供 ) 。 晚上,我要求提供鞋子和員工的答覆,我沒有提供

酒店很棒,位置離市場近,海邊房間服務,雜亂的員工服務,設施衛生,非常棒,早餐非常好,酒店主人跟隨任何觀察,客戶服務態度和調節安全,建議住宿...非常棒的酒店位置是酒店靠近現場房間很乾淨,東西很有用,早餐很美味,酒店老闆非常有用...推薦入住👌

我們在亞喀巴的Alena酒店度過了美好的時光。從我們到達的那一刻起,工作人員就非常友善和樂於助人。他們允許我們提前入住,甚至把我們升級爲更寬敞的房間,這是一個可愛的驚喜! 酒店的位置非常完美 - 一切都在步行距離之內,包括餐館,商店和城市的主要景點。清潔,舒適和卓越的服務使我們的住宿真正愉快。我們強烈推薦這家酒店,下次來亞喀巴一定會再次入住這裏!

飯店乾淨舒適，早餐也不錯。生活機能佳，附近步行有小商圈可以採買、吃飯。推薦可以去附近的ABC 銀行的atm取款，手續費僅需5JD，取款上限可達1000JD(步行1分鐘）

酒店很漂亮,很大,但是游泳池很小,不愉快,海邊沙灘很小。工作人員很棒,樂於助人

環境：樓下就是亞喀巴最繁華的商業街，吃喝非常方便 設施：有些陳舊了，但停車免費，自駕還是很方便的，但免費的礦泉水在我們住的那兩天裏每天都送四瓶，在約旦酒店來説非常大氣了 服務：無論是前台小哥還是迎賓保安都熱情禮貌得不得了！我們坐在一樓露天咖啡廳（沿街）喝咖啡時如遇遊客搭訕迎賓保安還會過來禮貌地插話幫我們免除不必要的騷擾和搭訕，確保過度搭訕的男遊客走了後他再離開！這服務意識簡直太棒了！