布拉克內爾 有停車場的飯店

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

酒店有電梯，環境安靜舒適，房間空間可以，有個露天花園，可以在花園中的棚子用餐，服務人員態度非常積極，主動滿足顧客需要，距離溫莎堡較近，周末訂房緊張價格高 酒店旁邊沒有商店和餐廳，用餐要在酒店餐廳，餐廳食物是典型英式食物

接待處的可愛的女士,工作了很多小時,當我們從北方200英里的旅程到達時,非常親切和關心,我們的房間聞到尿味。酒店滿了,但她爲我們提供了選擇,但太晚了。她提出第二天搬我們,但我們的孩子已經拆了行李。請注意,高級客棧41房間地毯磨損,臭,又冷又潮溼。客房服務非常好,可愛的女士再次打掃,並給了我們新的毛巾 - 他們確實嘗試了。他們是一支可愛的團隊:-)早餐很好,女士們很親切,很貼心,很細心。酒吧不再是啤酒廠,因爲總理客棧關閉了大多數餐館,所以它只適用於酒店客人,所以與我們在這裏住的其他年份相比,它變得越來越糟。更糟糕的是酒吧在晚上10點關門,門上說晚上11點,所以我的丈夫喜歡在他的筆記本電腦上工作,當我解決孩子們的時候喝啤酒,他們被告知它已經關閉了!這家酒店和酒吧很可愛,令人感到羞恥,現在它像大多數頂級客棧和糟糕的商業管理計劃一樣被淘汰,工作人員必須做所有家務,早餐,經營酒吧,我們認爲這對現有員工來說是不可持續的,也不適合

我們這個週末住在Premier Inn,因爲我們第二天很早就去英國拉普蘭。我在三月訂了它,發現家庭房的價格非常合理。我的孩子(6歲和5歲)從未住過酒店,所以這是我們第一次在家庭房。我們對房間裏的一切感到滿意。一如既往,雙人牀很棒,很舒服。我想說加牀非常不舒服,感覺很硬。我知道這是一張加牀,但當你習慣了通常的Premier Inn牀標準時,有點失望。我唯一要提到的是淋浴非常有氣質。但我們喜歡我們的住宿,我的伴侶和孩子睡了一個很棒的夜晚。我想提到的一件事是接待處爲我們辦理了入住的那位了不起的女士 - 很抱歉我沒有收到你的名字。我的孩子都是自閉症患者,有時與新人鬥爭,但她對他們很好,並詢問他們前往拉普蘭的旅行。這種個人接觸真的爲我的孩子增加了住宿,我非常感謝。在我們入住幾分鐘後,她甚至帶了一些顏色和信件給聖誕老人到房間。我從來沒有從Premier Inn那裏得到糟糕的客戶服務,但也沒有過如此好的個人服務。非常感謝

The Wokingham Premier Inn was fully booked over Christmas so I booked 3 nights at theTravelodge for a total of £99. The Premier Inn would have been over £300! As we were visiting relatives we only needed a bed. Car parking is free, staff very friendly and very quiet location.