加萊海峽地區 有停車場的飯店

I’m really not sure how to review this one night stay. The room itself once we finally got in, was decent. Good shower, very comfy bed, good location, good parking. However, we turned up just before 6pm and we got into our room around 8.15pm. During the middle part of this, we got very wet trying to get a reply from the ‘hotel’ buzzer, spent a lot of money on phone calls to the ‘owner/manager’ and thought a lot about where else we could stay overnight because we were clearly not going to get into the hotel we had booked. It was a complete mess. No response from the buzzer and no response from the 2 phone numbers we were given. Having made 20+ calls, we eventually got a call back with lots of (quite complex) instructions on how to get our key, where the room was located (different location) and - specifically because I asked how to get through the gate of the new location - an explanation as to how to actually get into the car park entrance to our room. This really isn’t what you want for a one night stay when you’ve driven 300 miles that day. Breakfast is not a buffet - as advertised when we booked - but a few random bits in your room. I have no idea if these are changed for the next guest. Trip.com couldn’t or wouldn’t help - I’m really not sure - and the owner was not contactable. I’ve had no apology since. The explanation we were given as we stood outside in the rain was that the person ‘had been in a meeting’. They may need to review their reception processes. The reason I’m not giving this a one-star review is because the person who finally rang us to tell us what to do, was lovely and the room was pretty good (air con needed, but otherwise a good room).

Staff is nice and so tidy and neat, the hotel facilities are in good conditions and everything is good except need driving to Berk for dining.

這家酒店的優秀住,人人快,多樣的早餐和。 每天包含一個小時的SPA,但是要留意時間(最終避免護SPA,並放鬆時間)。

位置優越,距離渡輪港開車不遠。不幸的是,直到1600才入住,儘管可以提前入住,以收取費用美麗的城堡。宜人的花園,但不會過度修剪草坪和林區。公共房間裝修精美,佈置精美。 臥室在2樓,可以看到前面的草坪,佈置得很好,有一張舒適的大牀,雖然房間很小,有一把椅子,沒有工作表面的冰箱或空調,但有風扇。連接浴室沒有浴簾和難聞的下水道氣味,法國並不罕見。沒有電梯兩段樓梯到2樓的房間最後飛行陡峭。對於行動不便的人來說很難。 早餐不包括在內,但有很好的歐陸供應,並增加了炒雞蛋和香腸。 晚餐一流,雖然菜單選擇非常有限。精緻的演示和服務。在一個可愛的位置上物有所值的住宿。會強烈推薦。

Nice location however the hotel car park it is not well signposted. Average breakfast for the price. No drawers in the room no minibar or fridge, very basic amenities for a 4 star hotel. The shower door in the bath went beyond the bath edge and allow water to go on the floor creating a paddle in the bathroom. The restaurant was a bit of a disappointing experience considering the price to pay for a mediocre dinner. The staff are completely oblivious to guests requests or suggestions. We ordered the deep fried squid and they were just served as finger food, piping hot when I asked for a plate to transfer the squid from a napkin cone with kitchen foil propping the squid to make it look plentiful, I was told tge you have to eat it with your fingers??. Pepper steak that tasted and looked terrible, the steak was cooked to the right temperature however burned on the outside, the so called peppercorn sauce was just a pan wash, no pepper at all, no stock or seasoning, it tasted like water and salt. I had a bottle of red Burgundy that I drink regularly and to my dissatisfaction on tasting the wine it was unbalanced, when I pointed this out to the staff, the wine was taken away somewhere in the back, the waitress then returned to say that her colleague had said that the wine was fine and that decanting it would correct the wine. The decanter was clearly chipped on the rim and I objected and requested at the least a non chipped one. The wine didn’t correct. Apart from the company of my wife and the garden surrounding all the rest was very unlike of what a 4 star hotel’s restaurant should provide. The grounds of the hotel are very relaxing and comfortable,

Lovely hotel. Although the staff were extremely friendly at reception, there was an issue with them saying I hadn’t paid and I had paid directly through Trip.com, there was no questions on checking out and just had to pay the city tax. Lovely big room which had an upstairs and balcony, think it was a family room as beds upstairs. Be warned the bath is very high and I fell out of the bath because I am short! Even my partner who is over 6 foot said it was high. Very clean, nice bar staff at bar. Swimming pool is nice but did get extremely busy. It is quite a walk from from the town 15-20 mins. Would go back and stay again.

很棒的住宿幾晚。中央到海灘和城鎮。我們預訂了一間高級房間,既現代又幹淨,但有點小。浴室功能齊全,乾淨,但又很小。總的來說,這是一個讓你低頭休息的好地方。從清潔工到接待處的所有員工都很友好和樂於助人。肯定會推薦中途停留或住幾晚。

我選擇這家酒店是因為它地理位置優越，靠近海峽隧道。開車大概5分鐘。唯一的問題是入住的時候。我開了7個小時的車，累得要命，卻被告知我的預訂還沒付款！我已經付了100%的錢，而且我有收據可以給他們看，但他們花了大約半個小時才看到trip.com已經把錢匯了過來。這時我累得快要哭了，只想回房間。考慮到他們兩個都說法語，我也完全聽不懂他們在說什麼，這真的很緊張。我給trip.com發了訊息，他們非常樂於助人，幾分鐘後就解決了問題，所以我真希望一開始就這麼做，但當時我不確定問題是什麼，因為聽不懂他們說的話。我後面還有一對夫婦也遇到了同樣的問題。等我克服了這個問題之後，飯店本身就很好了。我回到接待處，那位女士非常熱心地幫我指路等等。我沒有吃早餐，所以無法評論，但我花了幾歐元從他們的機器裡買了一杯熱巧克力，感覺很棒。房間很小，但這對我來說並不麻煩，因為只是第二天出發前的地方，可以睡一晚。我還會再住在這裡，因為去香奈兒隧道很方便。

The room was clean but shabby, with paint scratches. The bed was large and comfortable. The ambient temperature was fine. The bathroom was clean but the towels were very thin and the shower, toilet and sink did not flow away quickly or flush properly. The entry self service computer did not recognise my reservation number. We were not the first to have this problem. There was a helpful reception staff on the intercom, but after that, we each experienced many problems accessing the hotel door and our room door. Many guests seem to have the same issues. Our room was near the sliding doors, which were quite noisy. It's a big complex and near to a pleasant selection of restaurants. We would not book a B&B hotel again. There are many other more pleasant, welcoming and economic hotels on a busy route.

離火車站非常近。 我的房間有獨立衛生間。 水很熱，但需要一個新的淋浴噴頭。 它漏水了。 房間很乾淨，夠大，可以住一個人，或兩個人。 安全性好。 下班後需使用密碼門禁，並且需要使用不同的密碼進入大樓。