訪訪客用戶Excellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
訪訪客用戶Wonderful hotel Extremely clean however breakfast was a very big disappointment as all hot items were cold on the hot plates. I Spoke to the staff about this but they said they couldn't do anything about it. I asked if they could do an omelette they said they would go and speak to the chef after a few minutes they came back and said that an omelette wasn't possible. I continued the breakfast with cold items such as meat and cheeses.
The chef came out on several occasions to rearrange food at no time did he replenish the hot items
Should you wish breakfast at this location do not expect a hot buffet as it will not be hot unless you are present as they are putting the whole buffet out at the start of service. Overall a major disappointment especially with the attitude of the staff.
訪訪客Esta bien ubicado las instalaciones son grandes el bus que viene del aeropuerto pasa frente al hotel súper cerca de la parada. Lo malo se escucha todo el ruido de las otras habitaciones y de los palillos y escaleras. ! La comida normal de hotel la atención de los camareros muy amables un placer coincidir con Lorena excelente y encantadora de lo más bonito que he conocido en Ibiza ojalá más personas especiales como ella ! Gracias a ella la estadía genial el hotel como cualquier otro nada en especial !