奧特利茲裡貝特花園飯店的評論

住宿方回覆: Dear Guest,Thank you for taking the time to provide us with your review.We are very sorry you were not entirely happy with your experience. In order to comply with the regulations in France to protect the environment and reduce how much CO2 is emmitted by companies, the heating in winter doesn't go higher than 23°. It is adjustable from the remote in your room.As stated on our site and reminded in the luggage room, leaving luggage is free on the day of check in and of check out. It is not possible to leave luggage for several days in order to allow enough space for all guests and for security reasons.Regards,Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Sir, Thank you for sharing your experience with us.It is a pleasure to know that you had a pleasant experience and our location helped you make the most of your stay. However, we regret that you were disturbed during your stay. Please do not hesitate to contact our team regarding such concerns in the future, we will always do our best to ensure your comfort.We are looking forward to welcoming you again. All the best!Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Guest, Thank you for taking the time to review your stay.We are pleased that your stay with us was comfortable. However, we regret you were not entirely happy with your dining experience. We welcome any suggestions on how we could improve any future stays you may have at our hotel.We are hoping to welcome you back in the future. All the best.Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Mr Guest User,Thank you very much for this kind review.It is always a pleasure to receive positive feedback from our guests and we are glad that our location in proximity to public transport was ideal for you.We look forward to seeing you again soon.Best regards,Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Sir, Thank you for sharing your experience with us.We are pleased you had an enjoyable stay and are very sorry for any inconvenience. Please don't hesitate to inform our reception team of any issues you may encounter as we are always ready to try and find an adequate solution or take the necessary action.All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards,Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Ms. Xie,Thank you for the time taken to share your experience of staying with us.While we are glad to hear that you had a pleasant stay, we regret that the size of your room did not completely meet your expectations. We do offer rooms of varying sizes and categories and are always happy to assist in finding a room that perfectly suits your requirements.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Mr Guest User,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: 親愛的訪客用戶， 感謝您抽出寶貴時間評價您的住宿體驗。 我們很高興得知您發現我們的位置非常理想。然而，我們很遺憾您房間的一切並非都符合您的喜好。如有任何問題，請告知我們，因為我們希望確保每位房客都能睡個好覺，並且我們始終渴望以任何可能的方式提供幫助。 我們希望在未來的場合歡迎您再次光臨。 問候， 傑弗魯瓦 - 利伯特奧斯特利茨植物園

住宿方回覆: 尊敬的客人， 感謝您的評論。 我們非常感謝您的回饋，因為它有助於我們突出需要改進的領域。我們會將這種情況報告給我們的洗衣服務提供者，並且很抱歉這次沒有達到我們的標準。 我們希望很快能再次歡迎您回來。 問候，， 傑弗魯瓦 - 利伯特奧斯特利茨植物園

住宿方回覆: 尊敬的客人， 感謝您花時間分享您的評論。 我們很抱歉您的住宿沒有我們希望的那麼愉快。 法國三星級飯店的標準是每天免費提供一瓶酒，無論房間是入住一人還是兩人。請注意，客人可以從水龍頭飲用水，前台的機器還提供各種冷飲。 此外，根據減少二氧化碳排放和使用不必要塑膠的新規定，法國飯店現在禁止使用「免費」塑膠（例如免費的塑膠瓶水、浴室中的塑膠杯...），以及我們正在尋找一種新的解決方案，在不使用塑膠瓶的情況下為客人提供淡水。 我們確實有不同類別、不同大小的房間，很樂意協助您找到更適合您要求的房間；請在您下次造訪時告知我們您的偏好。 關於電視機，在您入住期間，我們正在每個房間安裝 chromecast，以便客人可以將他們想要的內容從手機播放到電視上。在安裝過程中，某些電視似乎必須設定為特殊設置，以防止在 chromecast 嘗試重新連接到網路時打開它們。這種情況沒有記錄在案，我們在安裝時也不知道 - 它是後來出現的。此後，對於每台出現此問題的電視機，該問題均已解決。 我們期待再次歡迎您再次光臨。 帶著我們最美好的祝愿， 傑弗魯瓦 - 利伯特奧斯特利茨植物園

住宿方回覆: Dear Guest, Thank you for taking the time to review your stay.We're glad you had a great stay in our hotel.Unfortunately, it seems that you were not completely satisfied with your stay. We would like to learn more, as the satisfaction of our guests is one of our main priorities.We are hoping to welcome you back in the future. All the best.Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: Dear Guest, Thank you for taking the time to share your review.We noticed that the room and bed size you mentioned did not meet your expectations. Our hotel offers a variety of room types, including more spacious Club and Family rooms, which include larger beds and extra space for your comfort. We understand that each customer has different space requirements, and our team is happy to help you choose the room that best suits your needs.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Geoffroy - Libertel Austerlitz Jardin des Plantes

住宿方回覆: 尊敬的客人， 感謝您抽出寶貴時間告訴我們您對最近住宿的看法。 我們很高興得知您擁有愉快的住宿體驗，並且非常感謝您提及我們的團隊成員。這種正面的回饋將激勵我們繼續為每一位客人提供優質的服務。 我們很高興您發現我們的位置很方便。 很高興您下次造訪巴黎時再次光臨。 親切的問候， 傑弗魯瓦 - 利伯特奧斯特利茨植物園

住宿方回覆: 尊敬的客人，非常感謝您的好評。您的滿意是我們最高的回報。