住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback and for your positive rating.We are pleased to know that you appreciated our excellent location and the variety offered at breakfast. However, we are sorry to hear that certain aspects of the hotel and the breakfast timing did not fully meet your expectations.Your comments are very valuable to us and will be carefully reviewed with our teams, especially regarding the consistency of our facilities and the breakfast experience throughout service hours.We truly appreciate your stay with us and hope to have the opportunity to welcome you again for an improved experience.Warm regards,Hotel Josephine's Team
住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to learn that the room initially assigned did not correspond to your reservation and that you had to change rooms during your stay. We understand how inconvenient this must have been and sincerely apologize for the disruption caused.Your comments are very important to us and have been shared with our team in order to improve the accuracy of our room allocation and ensure a more consistent guest experience in the future.We appreciate your understanding and hope to have the opportunity to welcome you again under better conditions.Warm regards,Morgane - Deputy Manager