Staff were very rude, they completely ignored us as we tried to check in then started doing other task whilst checking us in. They then gave us a room we did not book (the bathroom was completely different), when we made them aware, they said there were no other rooms available in the whole hotel. It was only after we showed them the booking that they suddenly had that room available. Room service also came in and “cleaned” but did not change bedding or towels. Overall really poor attitude and service from the receptionists but the room was nice once we finally got in there.
翻譯