巴黎貝西中心諾富特飯店（近6/14號線Bercy地鐵站及Bercy Arena）的評論

住宿方回覆: We sincerely regret that your experience did not meet your expectations. The situation with the hairdryer and the service you encountered is certainly not reflective of the hospitality we strive to provide. We understand how frustrating this must have been, and we apologize for the inconvenience caused.Regarding amenities, some are specific to our Executive rooms. Additionally, bottled water has been removed and replaced with water fountains available throughout the hotel as part of our sustainability efforts.While we value guest feedback and always seek to improve, we find it disappointing to see the same review posted across multiple platforms.

住宿方回覆: Thank you for your feedback. We are glad to hear that you were satisfied with your room. However, we sincerely apologize for the misunderstanding regarding the city tax. To avoid such situations, we always recommend requesting an invoice at the time of payment or settling the city tax upon departure. We regret the inconvenience you experienced and appreciate your patience while the situation was resolved. Rest assured, we will reinforce our procedures to prevent this from happening again in the future. We hope to welcome you back for a smoother experience next time.

住宿方回覆: Thank you for your kind review! We're delighted to hear that you enjoyed the convenient metro access, the bright and quiet executive room with a balcony facing the park, and the cleanliness of our hotel. We look forward to welcoming you again!