巴黎凱旋門萬麗飯店的評論

住宿方回覆: Dear Mr. Congmingtunvlang,I am Flavio Vieira, the Guest Relations Manager at Renaissance Paris Arc de Triomphe Hotel. Thank you for sharing your detailed feedback about your recent stay. I would like to take this opportunity to clarify some points that may have caused misunderstandings.Regarding breakfast, our records indicate that you had two separate reservations: one from January 28th to 31st, which included breakfast, and another from January 31st to February 1st, which did not. This explains the difference in breakfast charges during your stay.On the matter of Wi-Fi, our night staff provided an alternative internet network as a temporary solution. We regret if this was not fully understood or communicated effectively at the time.Our hotel is committed to eco-friendly and sustainable practices. As such, we offer complimentary water fountains on every floor with fresh still and sparkling water, along with refillable bottles for our guests' convenience. This approach aligns with the growing trend in luxury hotels to reduce single-use plastic. For guests who prefer specific branded mineral waters, these are available through room service and are subject to a separate charge, as is standard practice in many hotels. This allows us to cater to varying preferences while minimizing our environmental impact.The €100 per night is a standard pre-authorization to cover potential incidentals. This is explained in the registration form signed during check-in and is automatically cancelled if no additional charges are incurred.Concerning the alarm clock, these are typically deactivated by default. We apologize if there were any unwanted changes to its settings during your stay.Lastly, we provide complimentary replenishment of all toiletries upon request and during daily room cleaning. We regret if this was not clear or if it caused any inconvenience.We strive to ensure clarity in all our services and policies. If there were any communication gaps during your stay, we sincerely regret this. Thank you again for your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Flavio VieiraGuest Relations Manager

住宿方回覆: Good afternoon M. Duoduo,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our early check-in helped make your visit to Paris more comfortable. It’s great to know you appreciated our location, breakfast, and friendly service.We look forward to welcoming you back on your next trip to Paris!Kind regards,Flavio VieiraGuest Relation Manager

住宿方回覆: 親愛的櫻桃子子： 非常感謝您花時間寫下關於我們酒店的精彩評論。 我們很高興聽到您在我們這裡度過了愉快的時光。 我們很高興歡迎您回到我們的酒店。 Brice - 前助理廳經理

住宿方回覆: 親愛的世界在腳下2019， 感謝您入住我們酒店並分享您的入住體驗。 對於您第一晚遇到的熱水問題，我們深表歉意，我們很高興聽到我們找到了快速解決方案來解決這個問題。 我們很高興歡迎您回來享受您在巴黎的未來住宿。 Brice - 前助理廳經理

住宿方回覆: Good afternoon,I am Flavio Vieira, the Guest Relation Manager. Thank you for your review and for sharing your thoughts about your stay. We’re pleased to hear you enjoyed our location next to the Arc de Triomphe. However, I’m sorry to learn about your experience with the breakfast service, particularly the delay in preparing the fried eggs.Could you please provide more details about your breakfast experience? Specifically, when did you encounter this issue, and what was your order? Your feedback is invaluable as we strive to enhance our service quality.We hope to welcome you back for a more enjoyable stay in the future!Warm regards,Flavio

住宿方回覆: 親愛的訪客用戶，首先非常感謝您選擇巴黎凱旋門萬麗酒店。此外，我們衷心感謝您抽出寶貴的時間向我們發送您對我們的評價。請注意，我們已與相關人員分享了您的經歷，以確保像您這樣的情況不會再發生。我們希望您能再次回來，向您展示真正的萬豪體驗。

住宿方回覆: Good afternoon Mr. Kwokfanjames,Thank you for your review and for staying with us. I am Flavio Vieira, Guest Relation Manager. I’m sorry to hear that your experience did not meet your expectations. Could you kindly provide more details on what you found unsatisfactory about the location and the room cleaning? Your feedback is important to us.We hope to have the opportunity to welcome you again and offer a more positive experience.Kind regards,Flavio Vieira

住宿方回覆: 尊敬的客人， 感謝您對我們的住宿發表評論。 我們很高興得知我們酒店優越的地理位置非常適合您遊覽巴黎期間。 我們對其中一部電梯改造期間電梯的等待時間表示誠摯的歉意。 現在我們的兩部電梯都正常運作了。 我們希望您在不久的將來回來！ 此致， Brice - 前助理廳經理

住宿方回覆: Good afternoon,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the tranquility of your room and appreciated our location. It’s great to know you found your stay to be a good value. We can’t wait to welcome you back on your next trip to Paris!Best regards,Flavio VieiraGuest Relation Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback regarding your recent experience with us. I understand that your booking situation was difficult, and I’m sorry to hear about your disappointment.To ensure fairness and consistency for all our guests, we are required to adhere to our established cancellation policy, which is applied equally to everyone. We strive to be as accommodating as possible within the bounds of this policy to maintain equity for all.If you have any further questions or would like assistance with future bookings, please don’t hesitate to reach out.Warm regards,Flavio VieiraGuest Relation Manager

住宿方回覆: 親愛的上訴異常， 我們衷心感謝您在造訪巴黎期間選擇巴黎凱旋門萬麗酒店。 對於無法滿足您的期望，請接受我們最誠摯的歉意，因為這並不代表高水準的服務。 請注意，我們已與相關人員分享您的經歷，以確保像您這樣的情況不會再發生。 我們希望您能再次回來，向您展示真正的萬豪體驗。 此致， Brice - 前助理廳經理

住宿方回覆: 尊敬的客人， 謝謝你的精彩記譜。 我們很高興得知我們酒店優越的地理位置非常適合您遊覽巴黎期間。 我們都希望很快能有幸歡迎您回來。 此致， Brice - 前助理廳經理

住宿方回覆: Dear Guest,Thank you very much for this review, we hope to welcome you back soon.Warm regards,Flavio VieiraGuest Relation Manager

住宿方回覆: 尊敬的客人， 很高興在巴黎凱旋門萬麗酒店歡迎您，我們衷心感謝您的精彩評論。 我們很高興得知我們酒店優越的地理位置非常適合您遊覽巴黎期間。 整個酒店團隊將非常樂意比預期更早歡迎您回來。 此致， Brice - 前助理廳經理