Pick A Flat's Apartment in Bastille - Rue Mornay

I booked an apartment through Pick A Flat for my trip to Paris in February, relying on the location marker on their website, as well as a listing on *******, which all indicated that the apartment was a 13-minute walk from the Louvre. However, after completing my reservation and receiving the actual address, I discovered that the apartment was over an hour and 15 minutes away by foot—located in an entirely different part of the city. I immediately reached out to Pick A Flat to resolve the issue. Since they offer multiple apartments throughout Paris, I requested to be moved to a location closer to what was originally advertised, even offering to pay the price difference despite the error being on their end. Initially, they responded by simply resending the incorrect address, but after a few emails, they stopped replying altogether. In one of their responses, they acknowledged the mistake and stated they would update the advertisements to reflect the correct location. While I’m glad that no one else will be misled, that does nothing to help me—I booked the apartment under the assumption that the original location marker was accurate. I followed up repeatedly over the next several weeks, as my trip is fast approaching. Today, after sending yet another email, I received a delivery failure notice—Pick A Flat had blocked my email. I had made multiple attempts to resolve the issue in good faith, only requesting a refund in my fourth email. I even sent messages in both French and English to make communication easier for them. Pick A Flat’s customer service is absolutely abysmal. The error was entirely on their part, yet they refused to engage or offer any resolution. I strongly advise against booking with them.

Unfortunately, our stay at this property was marred by a series of disappointments and challenges. The check-in process was notably perplexing, involving an unclear method of accessing a hidden lockbox, which necessitated a call to the property manager for additional guidance. Upon our 4pm arrival, we were met with an unclean room and informed that access would only be available after 6pm due to cleaning delays, a situation that was met with nonchalance by the management. The cleanliness of the property, once we did gain access, left much to be desired, with noticeable dust, hair, and mold throughout the living space. Additionally, we encountered safety concerns related to loosely attached fixtures, such as a precariously hanging radiator, which posed a potential hazard to our family. The room’s humidity and lack of secure airflow options also detracted from our comfort and security, as opening windows on the first floor without bars presented a clear security risk. A significant frustration arose from the inoperable washing machine, an amenity that was a deciding factor in our booking. Despite daily assurances of repair from the property manager, the issue persisted throughout our stay. Subsequent review research revealed that this has been an ongoing issue since at least July 2023, a fact that was met with dismissiveness when addressed with the manager. While the location may have its merits, the overall experience was significantly undermined by the aforementioned issues, and future guests may wish to explore alternative properties in the area to ensure a more positive and value-for-money stay.