帕拉默斯萬怡飯店

So clean and the room is very comfortable and smells so good

I checked in for a one night stay and found it satisfactory. The check in process was easy, but it took a while because I was behind a large group when I arrived and only one person was at the front desk. Once a second person showed up, I was helped, but then they offered me a bottle of water they did not have available. Instead of taking one from the convenience shop, it was just "oh well." I ended up getting one later when I stopped back at the desk, so it was not as huge deal. Room was clean and tidy. The bed was comfortable and the bathroom was nice, well stocked, and had good water pressure. The only negative thing about the location is the weird traffic pattern at the hotel. In order to leave, you have to drive all the way around the buildings next door. Very odd.

The hotel is situated on Route 17 in a safe and welcoming area, with plenty of parking available. However, missing a turn on Route 17 is highly possible if you're not paying close attention to GPS, so be mindful of navigation. The staff was exceptional—helpful, courteous, and respectful throughout our stay. Special thanks to Willy for providing excellent service on the evening of 4/26/2025. Cleanliness was a standout feature, with spotless rooms, corridors, and bathrooms, all well-lit for added comfort. A notice indicated ongoing renovations. We stayed in room 443, which was clean and well-maintained. However, the hot water was an issue, with the shower being almost cold. Fortunately, the warm temperatures on 4/27/2025 made it manageable. Breakfast is available for $10 per person, though there is no complimentary coffee (in the lobby). The breakfast food selection is limited, likely to reduce food waste. In my experience, I've observed that some guests take more food than they can finish, only to discard it. Controlled portions help minimize this waste and also promote healthier eating habits, ensuring people consume only what they need. Overall, this hotel is the best in my opinion, and I highly recommend it. If I find myself in the area again, I will gladly return.

Operations supervisor was extremely rude when a situation occurred with our microwave. When trying to explain, she immediately made us seem stupid and had an attitude. Never will stay at this property again. The other hotel guests even asked if we were okay but she couldn’t even do anything but be rude. Customer service is key in running a business and I will take my business elsewhere because of that. Customer experience specialist was completely understanding and apologized on behalf of the establishment which I am greatly for but still my stay was uncomfortable after that incident.