傑卡納亞馬遜療養度假飯店

它本身就是一個美麗的冒險游泳池，適合年齡較大、經驗豐富的兒童和成人。絕對不適合小朋友。若不注意孩子們是否有穿戴腕帶，您會立即從兒童泳池滑至1.82公尺的深度。我焦急地看著那些在那裡游泳的孩子們，差點就出問題了。我的女兒幫助兩個孩子擺脫了困境。救生員不夠細心，1 人不夠，但必須更多。工作人員不太好，當你排隊等候時他們根本不看你。他們正忙著其他事情。甚至不用說他們一會兒就會來幫助你。 我給的一個建議是，所有孩子都必須戴上游泳臂章，即使他們會游泳。兒童泳池甚至還有水流。

絕對是恥辱，每個角落都潛伏著危險。這個「游泳池」是一個真正的陷阱，到處都是尖銳的岩石和邊緣，對任何靠近它的孩子構成威脅。這是一種荒謬的任意性——有時他們毫無問題地接受你的荷蘭通票，但隨後，他們會在已經過高的 10% 服務費之上，突然向你收取 5% 的荒謬附加費。絕對是個笑話！當我開始談論這個問題時，我不得不面對一個傲慢無邊的所謂經理。她堅持說我們必須支付這麼高的金額，沒有討論的餘地。一開始本來可以。我喝過的最糟糕的椰林飄香，這說明了一些事情。幫自己一個忙，遠離這裡。這個地方絕對是一場災難，完全不值得你投入金錢和時間。我再也不會回到這裡了！

Niet doen ..vreselijk resort..kan geen positieve review achter laten.Deze resort zou ze moeten sluiten. Vies vies bah en service is slecht slechte communicatie. Staan er een paar ongeschoolde mensen achter de balie en derest die kunnen geen Nederlands praten.

Arrived to the airport from Miami around 01:00 am June 30 and was really looking forward to staying at Jacana as I had heard very good things about the place. After waiting for my luggage and getting through customs I took a taxi to Jacana, arriving around 02:30 am. The gate was closed and the place was quiet but I was finally able to get the attention of a security guard who opened the gate. I explained to him that I had a reservation and he said that nobody was here to check me in. He then looked around and found a piece of paper with my name on it and a card key for a room, the room number appeared to be "308", but could have been "302", or something else..............we ultimately tried the card key on ALL rooms with a "30x" and it didn't open any of them. I had arranged for my vehicle to be delivered there the previous day, which it was, and after 40 minutes of trying to get into a room the security guard found the key to my vehicle and I arranged a room at another hotel and left, finally arriving at the alternate hotel around 03:30 am. I have experienced similar situations over the years where I have arrived at a hotel very late at night but it was never an issue because there was instructions left on how and what to do upon arrival, as well as a contact number to use in the event of a problem, in these instances there never was a problem and things worked out fine. I am giving this place a 1 star review simply because of the lack of communication, I did not stay there, although I really wanted to. The little I did see of the place in the dark was stunning and I would like to experience it sometime in the future and at that time I will write another review.

It was a nice hotel, with a nice environment, pool and kind people. The rooms are comfortable and clean. The shower area is a little small. The internet was unstable in the rooms, it was a little bit slow and fel off, it was better near the lobby.

Decided to spend a weekend with my wife and son here before a month long trip. Keeping in mind that it cost over US$ 300 per night which is more than an average HILTON, MARRIOTT, or HYATTT; there was quite a lot to be expected. Unfortunately, the issues began at check-in. It was not a smooth experience, and both check-in assistants seemed not to be adequately proficient in the English language. They did not explain some of the amenities the hotel offers, and more importantly the operational procedures of the hotel. (I later had to learn that the hotel does not accept deposit by credit card). We settled into our room which was clean, spacious, and well furnished. What they could improve were the pillows. Either the quality of the pillows was inferior, or they had already been used for quite a while. We then descended to the pool area for a swim. The pool itself is the highlight of this resort. The pool is designed as a watering hole in the amazon; so it is surrounded by rock and bush formations. It even has a multi-cascade waterfall which covers a grotto. Last but not least is the full service swim-up bar. As nice as it was, the area was over crowded and seating around the pool seemed to be taken-up by walk-in guests. The main issue though was that there seemed to be a clear lack of coordination and understanding between the waiters, bar-men, kitchen, and administration staff. The waiters were heavily understaffed which led to confusion, long waiting times, and small ques. For dinner, we decided on ordering room service as we were already tired and phased out from the day. They offered room service from both the café at the swimming pool, or from the main grill restaurant. The menu was varied, allowing it to cater to your specific taste, and the food quality and presentation was impressive. Overall, its not a bad property. It is just that the quality of the staff and coordination really need improvement.....if not, then it is not worth the prices the hotel asks.