龐卡蘭布翁飯店

We stayed in the Grand Deluxe room overlooking the pool, on third floor in the new wing. Comfortable, clean room and bathroom. Good, buffet breakfast and lunch. The chicken soup was delicious. Nice, helpful staff.

還不錯,能得到一個不錯的房間,只是水是鏽的。

我們在這裏住了三天,前後進入雨林,看到野生動物中的猩猩。酒店地理位置優越,位於機場和市中心之間,步行約2公里到黃宮和海濱城市。沿街散步有點不方便,但可行。晚上沒有出租車,所以要小心計劃。酒店本身提供帶AC的寬敞客房。房間從歐洲的角度來看有點過時,但我在美國和其他地方看到了遠老的傢俱和浴室,以及遠貴的酒店。對於價格來說,房間超出了你所能預期。早餐包括在內,大部分提供印度尼西亞食物。還有一個咖啡館/餐廳提供西餐。總的來說,我們會再次選擇這家酒店入住該地區。

We needed somewhere to stay for a couple nights before our Orangutan cruise and the price was perfect so we booked. Despite it being a bigger chain hotel, it seems that the new staff have not necessarily received all the standard training especially on things that foreign guests would be seeking/expecting but not necessarily the same for local guests. Whilst all staff were friendly and helpful, there were a number of things that could be improved on, mostly smaller nuances that befit the brand and a 4* hotel. Special mention right at the beginning though… We accidentally left our passports and some cash in the safe (face palm, heart drop moment!!!) and they notified us and it was all returned safely before our flights which we were very grateful for. ~Location~ Nicely located for a stroll down to the local fruit and veg market, the boardwalk along the river and then up round to Istana Kuning. ~The Room & Establishment~ Being a new hotel the decor, fittings and linens are all beautiful and fresh. Hot water/pressure: Good Wifi: Good Opportunity for Improvement • The air conditioning wasn’t working properly in our room (it kept getting hotter and hotter). After reporting it, a technician came and spent over an hour fixing it. We had a cooler room however it was quite noisy thereafter. I’m sure the hotel wasn’t full – it would have made more sense to simply move us to a new room) • The plug/electrical socket next to the bed did not work. • There was no shower gel in the bottle attached to the wall and the shampoo was very nearly finished (especially after we also used it as shower gel!) • Lack of cutlery (knives) near bread station in restaurant. No butter available. When butter was provided it was too hard to use. ~The Service~ Staff are friendly and do their best to be helpful. Communication: Good (considering English wasn’t first language and we don’t speak Indonesian!) Opportunity for Improvement • On arrival there were 2 people at the reception desk however, the gentleman stepped away (to mind a baggage trolley!?) leaving the lovely young lady at the desk to try to do multiple check ins (3 separate parties) and answer the ringing phone. However, that evening we noticed that there were 2 staff manning the desk and no one seemed to appear so management may need to reassess their staffing shifts. • Room Service is via a QR code however we were not advised about this on check in (not surprising given the calls received while trying to check us in). When we called Room Service looking for a menu, we were told we should have scanned the code. • Unable to charge meals to the room to pay on check out (per normal practice at other Mercure hotels) which was a bit annoying. • At Dinner we were given the menu and immediately asked if we were ready to order before we’d even had a chance to look at it. I’m sure these small teething problems will be solved once everyone settles into their roles and gets mor

飯店地理位置優越，駕車至依斯干達機場僅需2km 。優美的環境，再搭配上細緻周到的服務，飯店的休閒區定能滿足您的品質需求。

早餐設施還不錯...衛生間沒有。毛巾和沐浴露,牙刷也用不了。

I chose this hotel in part because it has a large pool. It was less than half filled, up to crotch level, which made swimming impossible. There were numerous tiles missing, some of which were on the floor of the pool. When you swim, inevitably some water enters your mouth, which I never thought about before, but I kept thinking: I must brush my teeth -- until I realized that the flavor of the water was like liquefied bad breath. The electricity went out twice the night I was there. The hall carpets smell musty, but at least they help muffle the sounds of the insufferable muzak that they pipe through the hallways. Internet did not work at all in the room, I had to go down to the lobby to use it. On the plus side, the shower was great, and they gave me early check-in.