I have never written a review on Trip Advisor before but my awful experience this week at the Westin Palo Alto deemed my time and energies to save others from staying here. I have simplified my review into the specific areas of this hotel to make it easier for others and not a rambling rant. I am in Palo Alto every four weeks for work in Mountainview, and I will never stay here again (there are better marriott properties for those loyal to Bonvoy as I am). Location: good. you can walk to downtown Palo Alto (although you do have to go underneath a rail way so plan carefully if alone/at night as it's littered with homeless folks). Easy to get to Mountainview, Stanford, SFO. Property: awful. It's old, Thin walls. Elevator that had an inspection certificate from 2018 and seemingly some type of ”updated one” but I did not trust it. Room: standard marriott room. I had a 1 bedroom suite ”upgrade” for my Bonvoy status and it was fine. However, I came home with an awful rash and immediately had to go to the urgent care for how it progressed from my neck to face. The doctor immediately asked if the hotel had signs of mold and I said I would not be suprised given how old and outdated it was. I was prescribed steroids and dr said most likely allergic reaction to prolonged mold/mildew exposure and/or something on the pillow or in them (perhaps not laundered properly) given the rash was across my neck and face. Staff: those few there were all fine. Liam checked me in; he did not automatically look to upgrade me and I had to ask/remind him of my Bonboy status and then I got my upgrade. Room Service: do not order it. It comes most likely from the Sheraton next door and is all boxed up and soggy. Every time I tried to ask for water in the order (you do it through a QR code/app) could not get it. Ice machine on floor also inoperable so if I did not remember to buy my own bottled water I was out of luck Housekeeping: they literally made the bed and put in towels. Cleaned nothing else nor tidied. Left empty coffee cups, etc in the room and definitely did not vaccumm. Parking Garage: as others have said, it's terrible. awful. I actually bumped my side mirror and now have to do a claim with hertz. Just another reason to avoid this hotel. Summary: Do NOT stay here. I'm loyal to Marriott, I love a good Westin on business travel and this one is like a Holiday Inn from 1984 with a Westin sign slapped on top. I gave 2 not 1 star b/c generally the staff I encountered were pleasant and kind and not their fault this place is in desperate need of help.
若想要遊覽帕羅奧圖,帕洛阿爾託希爾頓花園飯店將會是一個不錯的的住宿之選。從飯店到帕洛阿爾託機場3km遠,到San Antonio Caltrain Station1km遠,均很便捷。旅客們會發現Terman Park、Box和Alta Mesa Memorial Park距離飯店都不遠。飯店佔盡地理之宜,Mid Peninsula Speech & Language Clinic、Monta Loma Park和San Andreas Fault Trail離此都很近。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。在空閒的時候,去大廳吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,飯店可提供客房服務。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Philz Coffee(咖啡店)、Subway(其他)或Calafia Cafe & Market A Go Go(Calafia Cafe & Market A Go Go)(美國菜)品嚐下一流的推薦美食。飯店的健身設施有健身室。飯店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
Eerice905This hotel is less expensive than most in the area, so my expectations were quite low prior to arriving. I was therefore surprised when the room was better than I anticipated. The room was clean, the bed was comfortable, and the pillows were fine. On the negative side, the towels were disappointing because they tend to repel rather than absorb water. The shower head was strong, but the bathtub floor was quite slippery. The shampoo dispenser in the shower was empty, requiring me to go to the front desk for shampoo. The room had an “old” smell when entering at first, but that dissipated after being in the room for a bit. Breakfast was adequate, but lacking better fresh fruit selections and sugar free yogurt and cereals. Overall, the hotel provided what we needed which was a comfortable place to sleep in a convenient location, at a better price than most hotels in the area. The staff were all pleasant and accommodating. In summation, the hotel was better than expected, but not quite up to snuff. I don’t know if I would stay there again, and would rather pay more at another location for better accommodations.
訪訪客I am currently at the Palo Alto Inn and really happy with the overall experience. The manager could accommodate some additional requests I had, the room is very big and receives almost no noise from the traffic. Cleanliness is great. The rooms are well equipped - fridge, microwave, tea+coffee machine, TV, safe, plenty of USB charger ports. There were some complimentary drinks and sweets as a nice bonus. The location is OK, you have to walk 15-20 minutes along the El Camino in either way to hit places with some choice of place to eat or do groceries from, but that's not terrible. If you are driving anyway, it does not matter. You can also take a bus. --- Martin
訪訪客I had never stayed here before and I’m so glad I did! What a pretty property and easy access to your room. There is enough parking and the area is safe. The beds are extremely comfortable and the ownership and staff are just so kind and accommodating. I will definitely be back 👍