希爾頓歡朋套房飯店-棕櫚沙漠

我們必須說，所有員工都很友善、善良。我們喜歡早餐，非常好吃。房間乾淨、舒適。我們也很喜歡游泳池。

Booked a Studio suite in advance, advertised with two queens and a sofa bed. We knew we were arriving late at the hotel (near midnight), so we called in advance to request linens, pillow and blankets for the bed having had issues with this at other hotels. We were told it should be in the room, but if not to just call down to the front desk when we arrived. We check in, go to the room and, lo an behold, no sofa bed. I call down to the front desk and am told that since it was booked on a third party site I get what I get, nothing she can do because she is the only one working and can't leave her post at the front desk. I ask to speak to a manager, she says she called them both and they are asleep and not answering, but I can speak to someone in the morning. I ask for a second room, since I need 3 beds, she offers no discount and that I would need to pay full value of another room. We make do... In the morning when checking out, the day manager does stop me to apologize for the behavior of the previous night's staff, offers a discount for our troubles and promises I will get an email confirmation. It has been 6 days and I have received no communication, and no refund or discount. Extremely frustrated by our experience!

Not the Hampton we know We got coffee when we first got there and it was cold. The pillows on the bed were not comfortable and were tiny compared to king size bed leaving a huge gap in the middle of the bed when we first walked in. Bathroom shower had hair in it when I was going to first use it. Tv was on for morning breakfast and was set to a Spanish speaking station. We will definitely not be staying here again.

Overall, the property needs a refresh. We used to enjoy staying there but it is starting to look rundown. Additionally, the breakfast buffet leaves a lot to be desired. The bakery items were stale, as if they had been sitting out for a week and the hot food needed to be restocked. Nothing really fresh. The room itself was a little run down but met our needs for one night. The staff was friendly and did listen when I provided the above feedback to them. Overall, the location is good and close to many restraints, gas stations, etc.