I booked the following room type: Guest room, 1 King, Sofa bed, Oceanfront, Balcony thinking we would be oceanfront however beware that oceanfront does not mean seeing the ocean. We arrived around 7 pm tired from driving to find our room located in the Dolphin building. The view was of the pavilion and pool bar rooftops with a parking lot to the right. We would have been ok with at least seeing a portion of the ocean but the rooftops? Upon calling the front desk I was handed over to the manager when asking for another room. I was told by the manager that they were fully booked and could not move us to another room. And that they are a low-lying property and not all oceanfront rooms can view the ocean. I explained to the manager that in my opinion, their marketing was misleading and if there were no other rooms could they provide a discount I was told Marriott does not give discounts. After ending the call, I went on the website to see if I could book a room that night, and sure enough, it showed availability. I called the front desk and asked to speak to the manager. I was then told that she could move me to another building, sailfish but the view would be of the pool. The manager did kindly text me a pic of the view and I said we would like to move to that room, at least we didn't have to look at rooftops. The room was a bit smaller and we could see the ocean just over the vegetation it was quieter in this area, didn't see the parking lot. There were other hotels that had availability but did not have an oceanfront room available so I paid an extra $150 for this property, it was our 25th wedding anniversary when booking, thought it would be worth the extra cost. We do visit this area for work and play periodically, sadly we will not book with this property again. I'm thankful we were moved to another room however the manager should be honest about availability from the beginning. Marriott should consider renaming the room type as it is not oceanfront. In my line of work, if we market a property as oceanfront it better be oceanfront or else we could be sued or worse yet be *****ped of a license. I'm pretty sure this method of marketing is not legal in the state of FL for property managers as well, and this facility is a vacation club facility. They are pushing the limits here.
不錯
102 評價