皇家棕櫚度假村

Wir waren eine Woche hier und waren begeistert . Die Anlage ist wirklich top gepflegt , die Pools sehr sauber. Am privaten Strand am Meer gibt es genügend Liegestühle sowie Sonnenschirme. Das Personal ist wirklich sehr nett und zuvorkommend . An einem Tag waren wir beim Aqua Center um eine Schnorchel Tour zu Buchen . Sehr nettes Team ,vor allem der Chef Abo Raslan ,hat uns alles Perfekt erklärt und wir waren 5h mit einen Boot unterwegs und sind an sehr schönen Korallenriffs geschnorchelt .Eine Empfehlung wert

DO NOT Stay here! especially if they give you unit 1c. Firstly the carpark lay out is ridiculous signs say carpark A,B,C wouldn't you think we'd be in C NO Carpark A and no lift so if you have a wheelchair you have to push it up the ramp to access the lift! The unit was old and grubby with stains on the carpet and a strange smell. The flyscreen in the lounge didn't close properly and had a big hole in it. There were no curtains or blinds in the lounge so everyone playing tennis can see into your area and if you want to watch TV from the kitchen YOU CAN'T due to the glare on the TV for the windows. In the kitchen there was oil dripping from the range hood onto the stove top. The main bedroom had no air con or flyscreen so you had to keep the doors shut or get eaten by mosquitoes which had been previously squashed on the bedroom walls and not removed. The second bedroom HAD a flyscreen but the windows were nailed shut! We received a welcome letter on our arrival Sunday and it stated "A complimentary starter pack has been provided for your convenience, once depleted you will need to purchase additional items........" On Monday afternoon ( we had to wait until then as there was no one at reception when we left for the day at 8.55am) I went to reception to advise of the above. The young girl kept saying sorry and when I asked to speak to the manager the lady next to her piped up "I'm the manager". When I re mentioned the above Sara sarcastically told me "I'll get housekeeping to come in on Tuesday and IF you really need coffee I can give you a satchet now" Seriously the attitude was disgraceful and this is the worst so called resort we have EVER stayed in. Do yourself a favour and avoid there are plenty of other resorts located on the beach in this area. I just wish I'd chosen one of those :(

Hotel com boa infraestrutura, porém, falho na manutenção e no atendimento, principalmente no bar da piscina, onde não há garçons atentos para atender os hóspedes na beira da piscina e encontramos dificuldade de atendimento perto da mesa de sinuca e na limpeza de mesas em geral. No fim da tarde copos plásticos e guardanapos se encontravam no chão a beira da piscina, uma equipe de limpeza mais atenta resolveria o problema.

Great location- close to beach and Currumbin inlet, as well as plenty of restaurants, takeaway, cafes, groceries (coles) nearby. Stunning outlook from our apartment on 18th floor overlooking beach, pool and view of the inlet. The living area and kitchen were ample and well-provisioned. Washing machine and dryer were very handy. The bathrooms and bedrooms are in dire need of an update, but bed was very comfortable and everything was functional. No air conditioning. The balcony doors and windows were not sealed and wind came whistling through or rattled them on the tracks with a big gust (frequently). Pool was great (lovey and warm) and the kids were stoked to play mini golf and tennis.

We stayed in a one bedroom on the 4th floor room 434. It had everything a couple would need for a weekly stay. Kitchen had a few pots - one large frying pan, one large pot and one smaller pot. Dishes bowls spoons forks etc were plenty. Had a toasted and an iron. Stove had 2 burners, there’s a microwave and full size refrigerator/ freezer, The bed was king size, but the mattress should be replaced sometime very soon. More than two people would be too crowded. Ramone checked us in. He was extremely efficient and very friendly. Two things I did not appreciate 1- we had to pay to park, mind you it was $10. Per Day not appropriate for guests. There was a valet, and I can see paying him if that’s what you want to do, but we chose to park our car as our beach chairs etc were in our car. 2- there was a daily charge for beach chairs.. ok.. no problem, but, if you chose to bring your own you had to be away from the paying guests and on the public side of the beach. Umbrellas were $20. Day chairs with umbrellas 30. Each. Costly…the resort had a beautiful pool, plenty of seats but as most places they fill up quickly. There was a DJ at the pool and a tiki bar for drinks and snacks. Full sized restaurant and food was good! Nightly specials and entertainment. If you choose to go out there were several restaurants and bars within walking distance. There is a spa - very fairly priced, a room where ladies played conasta and marjon. The resort is very nice and very clean!. Definitely should be on your radar!

Not a great start. Someone else parked in our park, no one at reception (the "Back in 5 minutes" sign is misleading in a closed up reception office) and no one answering the "emergency" contact number. Not even a way to leave a message. Apartment not particularly well suited to families. No fans or air conditioning in the main room and the windows only open a tiny amount because we're so high up. We've moved the chairs off the narrow balcony (I don't want my young kids climbing on the chairs and falling over railing!) so at least we can open the balcony door. A small pedestal fan in the living room smelt like an electrical fault and let out smoke as soon as we turned it on so we're not using that! Great view and looking forward to the pool but the apartment is very hot and there's no way to cool the room down and no way to get in contact with anyone.