We booked a suite and 2 deluxe rooms. The check in was smooth and the suite was clean although the room had a very damp odour. What I didn’t like was their staff’s attitude. The next day they didn’t come to clean the room on their own, I called for water three times and when I asked for toilet paper they didn’t have any. While the suit costs 13k it’s unbelievable that the hotel didn’t have toilet papers in stock. I have a 3 years old who is ofcourse picky with food. For breakfast i asked them if they could put cheese in his dosa and they told me we’d have to place an ala carte order. Good hotels are so accommodating with kids but they were so inconsiderate. I wasn’t paying anything less but just adding cheese to the dosa could be so troublesome. It was unbelievable! I ordered cheese sandwich and they didn’t have regular bread available. I provided them with cheese slices and bread. Another weird thing - the guests we booked the extra room for, they canceled their trip so we told them a day prior to which we were told that we’d have to pay fully as its end moment, which we understood. The next day they called for the full payment and then I asked my husband to tell them to atleast open that room for us. If we are paying we must atleast use it. When he asked them to do so they told Us they got a new booking for it. GST charged on rooms are technically 18% above 7500/- and 12% below 7500/-. They charged 18% on the room that costed us 7000/-. We had to tell them to correct it!!! Lastly the day we were leaving we told them to make a paneer kulcha for my son. They promised quick packing but they kept delaying while my taxi was waiting outside. One guy said its ready, the other said it’ll take 10 more minutes. There was absolutely no sync amongst them. Finally i had to leave the kulcha and rush as i was getting late and by the way we had paid for it. But because we left I called my cousin to go pick it up from there. She waited 15 mins only to know that some driver has picked up the kulcha. Whereas no driver was sent by me to pick it up but thats what they said! Its just simply amazing that the order i placed they gave it to someone else without even confirming with me! All in all i found them really unprofessional! The rooms are to be cleaned regularly untill someone puts a DND sign outside. Water and tea coffee are to be replenished the next day always. And one should not try to fool customers just so they can loot them! Never ever going back! Also the deluxe rooms are quite average sized! The ***ager with moustache was so impolite! Just absolutely not hospitable and professional !
翻譯