卡爾薩湖景度假村(Khalsa Lake View Resort)

Very rude staff & arrogant owner and doesn’t have facilities for visitors as they even don’t have common toilet and luggage room or powder room very unhygienic and low maintenance hotel ceiling is falling and furniture is degrading mattress is uncomfortable worst experience ever

I recently had the displeasure of staying at Hotel Khalsa, and I must say that it was one of the most unhygienic and appalling experiences I have ever had. From the moment I stepped into the hotel, I was greeted with an overwhelming stench that seemed to linger in the air. It was clear that cleanliness was not a priority for the staff at this establishment. Upon check-in, I was assigned a room that was far from satisfactory. The sheets on the bed were stained and clearly hadn't been changed or washed in a long time. The pillows and blankets were dusty and had a musty odor. It was evident that no effort had been made to prepare the room for a new guest. The bathroom was even worse. The toilet had not been properly cleaned, and there were hairs and stains on the floor. I immediately approached the front desk to request a change of room or a refund, as I couldn't bear the thought of staying in such unsanitary conditions. However, the hotel staff was unhelpful and indifferent to my concerns. They claimed that all the other rooms were occupied and that they were unable to provide me with a clean room. I was shocked by their lack of professionalism and unwillingness to accommodate their guests. To make matters worse, the hotel refused to refund me the amount of ₹ 2000, even though I had checked in but hadn't spent a single night in their dreadful establishment. This lack of refund policy only adds insult to injury and highlights the hotel's complete disregard for customer satisfaction. I would strongly advise anyone considering staying at Hotel Khalsa to think twice before booking a room. The unhygienic conditions, coupled with the apathetic attitude of the staff and their refusal to refund even when failing to provide a clean room, make this hotel a nigh**are to stay in. Save yourself the disappoin**ent and find a more reputable and clean establishment for your accommodation needs.