希爾頓研究生飯店牛津

The room was fabulous. Very comfortable. Very clean. Great bed. The bar was excellent ... great service, great selection, decent food options. The lobby area is huge and there are plenty of options for sitting and relaxing and/or working . Very hospitable staff.

The property is super dated and needs a complete overhaul! Only reason we stay there is location, location, location!

This visit, unfortunately, missed so many marks. We were in town for our daughter's college orientation, which I know can be a busy time for Oxford, so we tried to overlook most things. For starters, our room was not ready until 8:00pm on our check in day. After a flight and long drive, this was disappointing. We tried to pass the time at The Coop. The service was pretty non-existent and we had to continuously get up and ask the bartender for things. Only one server, who seemed new to the job, was not helpful. And accidents happen, but the server dropping ketchup on my husband while clearing plates was the last straw. We were guests for three nights and not once was our room cleaned. No less than three requests at a time had to continuously be made for additional towels, toilet paper, etc. A family staying without at least every other day of cleaning services isn't acceptable. The garbage and used towel collection overflowed for days! Given the cost of the rates at this hotel compared to the level of service, I can only assume the higher rates are based on the hotel's location. I hope this is not typical and just an unfortunate circumstance for us.

We had stayed here previously and enjoyed the property so we were looking forward to our return trip. We were very surprised to check in and find there is now a $30 per night parking fee that went into effect after our booking. The hotel also ran out of towels so we had to share bath towels.

We have stayed at the Graduate several times as our child is a student locally. We love it- however, Recently the Graduate started charging for parking due to the number of students coming there to study and parking their cars there for hours. I wish they imposed a system of validating your room number as a guest of the hotel instead of charging everyone for parking. Other than they the Hotel is lovely and still on of our favorites in Oxford for games!

This property is very old and needs lots of work. It has the potential to be a very cute property, but for the price that you paid it was extremely disappointing.