老銀行飯店(Old Bank Hotel)

Wonderful place, gorgeous room. Amazing view Yes it’s expensive but is worth it. And free parking! And that in itself must make it unique in Oxford Lovely breakfasts, and lovely lively bar and restaurant. Was wonderful to be in centre of Oxford, meaning we were able to just pop back for 30 mins or so

We had booked 2 rooms (1 and 2 nights) as we were dropping our daughter off for summer school on day 2. We arrived at 1:45 on day 1 and we asked if 1 room could be available earlier to deposit our luggage there before our guided Oxford tour started in town at 3pm. At 2:45 none of the 2 rooms was free, and we had to leave our luggage incl laptops etc at the locker room with no label for our names on it which left us unsure. About 5 people at the front desk but none showed a bit of an effort to help getting at least 1 room available 15 mins before actual check-in time. Apparently the front desk couldn't reach housekeeping. On day 2 we had to move rooms because apparently we parents had been in the larger double room which was booked for 1 night, again no effort on the front desk side to help us stay in the larger room (we weren't even asked if we would pay more). Departure day, apparently again we hadn't booked breakfast included for the 2nd night and had to pay in addition. Overall, the hotel location, rooms & restaurant is really worth it, however our impression was there was too much staff at the front desk, no visible efforts - for example they could have reminded us at check-in that our booking was at it was (larger room for 1 night, breakfast not included on day 2) which we hadn't really realised when booking weeks in advance. All these examples left us quite unhappy with the front desk staff.

Staff was rude and unhelpful. We were told we had an early check in but when we arrived we had to to wait till 3 pm. We had to report for work by then so I did not get to my room until after 11 at night. Then they refused to allow a late check out at noon instead of 11 even thought we were told the day before that noon check out was fine. On top of that the staff had a holier than thou attitude and were just unkind. I would never stay here again. For the last three weeks we have stayed at 10 different 4 and 5 star hotels in the Uk and all the others could not have been nicer or more welcoming. When you are in a service industry the way your guests are treated is paramount. Do not stay here if that is at all important to you. If constant rudeness and being treated like you are not welcome is what you are after, then this is the place for you.

The Old Bank Hotel was a great find. Located in the centre of Oxford with its own car park, it is so easy to drive up and stay. The hotel is beautifully designed and decorated. We stayed in a small double room but it was well designed so didn’t feel small. The bathroom felt spacious too with a lovely rainfall shower. The room was spotless and well equipped with everything you’d need. The staff were all very friendly and helpful with our parking arrangements. Our booking included breakfast which was very nice. Will be returning as soon.

We have now stayed at the Old Bank Hotel on several occasions and each time has been a fabulous experience! All of the staff deserve a big mention as they look after us so well - from Aysima & Mel who were on the front desk for our recent stay, to the porters, the top rate restaurant staff and all of those that looked after our room - a big thank you all. A superb hotel which we look forward to returning to.