卡薩斯諾瓦斯鄉村Spa及活動飯店

The hotel is expensive and it doesn't feel like a 4-star hotel. Probably the only thing that gives it an extra star is because it has a spa. The spa is not bad, but it's also not good. It's very average. Only one of the jacuzzis was working and the other was turned off, which made people have to wait for a while before it could be used. The hotel restaurant is a bit pricey for the area where it is located. The octopus dish was extremely dry and I don't recommend it. The vegetarian dishes were quite good! However, it's better to find other traditional restaurants in the area where you will eat well and for much less money. The rooms were spacious, but they could be improved. There was no minibar in the room. The twin beds felt old. They were small and the mattresses were extremely hard. I don't think the phone in the room was ever cleaned! Something that is used by every guest on a daily basis and it was disgusting! The room had a nice large balcony with a relaxing view. The hotel staff was very nice and helpful. However, the hotel is very understaffed! You'll find the same person taking several positions at the same time. So, if you find the reception empty, it's because that person is either being a waiter at the restaurant or helping out at the bar or taking laundry away or cleaning the floor somewhere because someone spilled something. It's insane! I've never been in a hotel like this before... The spa desk never has anyone, so if you want to book treatments, you won't find a soul. If you are at the swimming pool, the bar by the pool is closed and you need to go upstairs to the restaurant. It urgently needs more workers! The bar officially provides light meals until 7 pm. However, at 3:15pm I was refused beef in the bread, because the person that was supposed to cook at the bar had left the hotel to go somewhere. The chef refused to cook because it was past 3pm. I'll try to avoid this hotel next time...

Muy buen acogemiento, spa muy bien.

Muito bom em termos de estadia e de simpatia. Recomendo mesmo, foram uns dias muito bem passados.

服務很好。設施非常好而且非常乾淨。唯一的缺點是其中一個按摩浴缸沒有熱水，但你仍然可以享受它。

Se procura um local para relaxar junto da natureza, mas com todo o conforto e modernidade, este é o local ideal. Passei duas noites com o meu companheiro neste hotel, situado perto de Chaves, e sinto que não podia ter escolhido melhor, tendo em conta a relação preço-qualidade. Pagamos 86 euros por noite (em quarto twin), com pequeno-almoço incluído. Aspetos positivos destaco: a simpatia do staff, as paisagens, o tamanho do quarto e do terraço privado, a simplicidade da reserva, a qualidade e variedade do pequeno-almoço, os preços acessíveis do bar, a piscina, o sossego, o fornecimento de toalhas e roupão, a decoração/ambiente e a junção perfeita entre o estilo rústico/tradicional e o estilo moderno. Aspetos a melhorar: a manutenção dos espaços (ex. o piso da piscina interior, o chão dos quartos), o funcionamento dos materiais eletrónicos (ex. secador de cabelo, um dos jacuzzis), a temperatura da água na piscina interior, a presença do staff nos diferentes espaços (mais concentrados no bar, sendo difícil encontrar alguém na receção ou na zona das piscinas), a limpeza de alguns objetos (ex. tapete da banheira) e a abertura para proporcionar uma melhor experiência ao cliente (ex. recusaram-se a juntar as camas, quando isso era perfeitamente possível, e não ofereceram qualquer mimo, mesmo sabendo que éramos um casal a festejar o aniversário de namoro).

O descanso perfeito em pleno campo e a dois passos de uma cidade termal. Comida excelente, quartos espaçosos. A adaptação do edifício antigo está muito bem conseguida. O staff é simpático e prestável. O spa permite bons momentos de descontração. Recomendo!