智選假日套房飯店奧斯威戈(Holiday Inn Express & Suites Oswego)

Fine

Newer facility, clean, and the staff were nice. The reason we chose this hotel was access to the hot tub. When we arrived there was a sign that it was out of service and the front desk did not have an estimated repair time. Nice place, however, I would have chosen another property were I aware of the needed hot tub repairs.

By far one of the best stays we’ve had in a while. Nathan and Amber set up our hockey team in the meeting room and the team had a blast. They inquired every time we came how the games went and everyone was friendly and excited to work there. They even opened breakfast early knowing our team had a 7am start. Wonderful hotel! And great staff!

The hotel and room was very well kept. Exceptionally so. Clean and bright. Quiet at night. Breakfast bar and area was kept clean and freshly stocked. The employees were friendly, helpful and courteous. One of the best hotels I've stayed in, period.

The room was very clean and safe, but the placement of the thermostat in an area that could not be reached by anyone other than an emaciated person was not good. The bed was so close to the wall it was on, it couldn't be reached unless you were in the bed. Plus set on heat at 75 degrees was actually only about 65 degrees in the room. This is not the first hotel we've experienced this in recently. I'm thinking this is an eco friendly setting that no one needs. We as seniors practically froze all night. My mother slept in long johns. Plus the electrical ***** near the beds where you plug in the phones was partially ripped out of the wall and didn't work.

New hotel. Very clean. The HVAC system in the room was a bit noisy but overall the room was in very good condition. Breakfast was good.

We were only there one night, but the check in process was painless and the room was really clean. The staff was super accommodating and kind.

If it wasn’t for one thing, I would have rated our stay 4 stars. But our room was on the first floor, right next to the exit AND stairwell, where people continuously went in and out at all hours, the doors slamming each time. I didn’t realize the issue until trying to sleep but thought it would eventually stop. And it did… around 1 am. Then it started again at 6 am. It isn’t the hotel’s fault that people were going in and out, but it is impossible to get a good night’s sleep in this room and the staff must know this. I’m not sure what the solution is except for a big discount for this room. Not kind to give this to a family with young kids in particular.

Likes: The desk staff was friendly, outgoing, and accommodating of our questions and, as far as I could see, others who approached with questions about the area. Room was clean. It was quiet. The breakfast staff was also very friendly and outgoing. Only dislike: We were disappointed that the pool and spa were out of commission, but hopefully that was a short-term problem.