韋恩堡Residence Inn 飯店

I am a Titanium Lifetime Bonvoy member, so this review is not without experience. My son contracted FLEAS at this hotel. He has since been on antibiotics, steroids, etc. not to mention the itching, rashes, etc. Normally, I would say that it happens and contact the hotel to let them know there is an issue and they should change their sheets. I contacted Bonvoy Customer Service and they sent me a nice email stating that the hotel would contact me. A week later - nothing! I called the hotel to let them know and the front desk clerk, Tony, completely dismissed and mocked me. When I asked to speak to a manager, Tony said there was none. Wouldn’t a decent hotel take this seriously? Would you want to stay here knowing that there are FLEAS and they don’t change the sheets? And, just because you have 30 year loyalty with Titanium Status (highest for Bonvoy), that you can be heard and at least, be acknowledge?

I am loyal Marriott brand traveler, because it usually has consistent good standards. This property does not live up to the Marriott brand. Had a 6 night stay here, but checked out after first night. Hard to locate front desk clerk for checkin and Hard to locate him subsequent times, then he did not seem to want to be bothered with anything; did not give basic hotel info. Room very outdated. Sofabed mattress extremely flimsy and uncomfortable. Entire hotel smells smokey, which I am sensitive to, Utilized hotel “chat” to cancel remaining nights, never got a response. Had to call worldwide reservation number to do so. Hotel manager did approach me to apologize and offer remuneration,