阪急大阪格蘭龍仕柏飯店

My stay on September 25 was extremely disappointing. In the morning, I forgot to change the sign from “Do Not Disturb” to “Please Clean,” so my room was not cleaned that day. In the evening, when I passed by the front desk, I simply asked a male receptionist if I could have some bottled water. His attitude was terrible. He looked displeased and impatiently said, “Only two bottles per night.” Since I didn’t hear clearly the first time, I asked again, and he repeated it in an even ruder tone. I explained, “But my room was not cleaned today.” Instead of showing any understanding, he rudely demanded my key card and finally handed me two bottles of water with obvious unwillingness. This was by far the worst service I have ever experienced at a Japanese hotel. Isn’t Japanese hospitality supposed to be known for politeness and professionalism? My attitude was not rude at all, and it’s not about the cost of water—I could easily buy some at a convenience store. I only expected a basic service that should come with my stay, yet I was treated like this, which was extremely disappointing. Even small, modest local hotels are more polite and welcoming than this. The service here does not live up to the standards that a Japanese hotel should have. Of course, not all staff were bad. The female receptionist who checked me in was very polite and professional.