蒙特木屋飯店

Nel complesso tutto bello, nuovo ordinato e pulito. Nota di merito per Luisa, una vera professionista del beverage e ancor di più per Anna della zona massaggi/spa. Un po' caro ma la qualità ha il suo prezzo e l alto Adige non regala nulla. Però detto ciò rimane super consigliato

We stayed here with our family and had 3 suites. The property is nice and most of the staff are great. The issue we had was when our grown daughter and her husband had problems with the air conditioning and their suite not getting cold. They called the front desk and the staff attempted to fix the problem and gave them portable units. The portable units did an insufficient job cooling the place. The following morning our daughter went downstairs to the front desk to discuss what could be done, and immediately out of the back room a woman walked out SCREAMING at them! She said she was the manager, and would not let them speak. The worst part of the ordeal was that we found out that she WAS THE OWNER, so we know there will be no action taken to correct this abusive behavior. The only reason we did not give a worse review was that the staff apologized for her behavior and one staff member commented that they had never seen anything like this in all their years in the hospitality industry. Our family vacation to this supposed 5 star hotel went from something we all cherished as a family to one of disappointment. I should never in good conscience recommend a hotel/resort where the owner is mean and abusive to guests. Bottom line is it’s impossible to fire the owner, and therefore we will never return!

讓我從優點開始：小酒店很漂亮，從外面看起來很棒，酒吧很涼爽，游泳池很漂亮，水療中心標準很高，我們住的房間也很漂亮。 ，還有桑拿浴室和土耳其浴室。床很好，大電視也很好。豪華精品五星級飯店擁有您所期望的一切。最後，工作人員非常樂於助人，友善，總是面帶微笑。特別是帶你去滑雪纜車的司機和侍酒師都非常細心。不幸的是，我的整體印像是以下幾點：首先，食物很一般，早餐的選擇有限，包含半膳的酪梨必須支付 10 歐元，沒有自製果醬，選擇和品種有限麵包的數量低於我的預期，尤其是這家旅館的價格相當昂貴。晚餐的選擇、品種和品質都非常令人失望。我們在除夕夜在那裡，不想加入每人 300 歐元的長坐額外費用，但更願意做我們自己的事情。因此，我們被收取了我們要求的漢堡的費用，這已添加到賬單中（儘管我們提供的是半食宿）。在我們詢問後，指控才被撤銷。那天晚上我們並沒有感到特別受歡迎。然後酒吧服務生第一天就告訴我們不能打牌，因為如果有人進來點一瓶1000歐元的香檳，他們就不會喜歡我們客人在酒吧打牌。我發現很難克服對酒吧工作人員的第一印象，儘管他們在剩餘的住宿時間裡都非常愉快。總而言之，儘管酒店的員工令人愉快，而且酒店很漂亮，但我們並沒有真正感到受到歡迎，而且我發現價格與所提供的服務不平衡，尤其是食物。