It was horrible, I attempted 3 times to call the hotel and email them to cancel my reservations. I have never called a hotel reservations line and got a voice message machine to leave a message. I even emailed them and not response. I stated a week in advance - and they would not reply at all. The phone just rang and rang. I was supposed to be attending a convention but last minute plans changed. I would not recommend anyone stay there. Even some of the pictures look shady. Very disappointed in this from a hotel.